what they are saying is I have passed the 14 days of having the item, even though it was bought as a gift and not opened within the 14 days, I only opened on the 27th of March this is why they say they cannot refund ? is this correct ?

HI all - I hope you can offer some advice, My husband purchased an expensive juicer from the above company cost £395 in Feb this year, the Juicer was an anniversary gift. The items was shipped and received next day delivery on the 18th Feb, we went on holiday for 2 weeks, When we got back he gifted me the juicer on the 27th March. I unboxed and used the machine on the 28th and it just died turned off - I left it. for a bit and it just wont turn on. I got in touch with the company on the 30th - who keep telling me there is nothing they can do other than fix the machine to be honest my husband should have read the reviews as their reviews are awful -- I just want our money back as it is useless just sitting in my kitchen. We are also both essential hospital workers and are incredibly busy - (we work very long shifts) I cannot go back and forth trying to get this machine sorted out. Do I have any chance of getting a refund ? as to be honest I don't want to deal with a company who seem to not care about the goods they sell, no doubt if I had another issue with a different machine I will have the same problem with getting help from. them. Any advice would be helpful Thank you