I have a bit of a dilemma
my mum paid for a 3 piece to be made, when it turned up it was the wrong colour so she sent it straight back to the shop
this was now 7 years ago, and it has never been resolved,
she became ill and now she has passed it has only come to our attention that no money has been paid back to her or any other resolution made
I have tried emailing them and all I got back is
they are a reportable company, and they cannot believe that it has not been resolved,
then they said they have changed accountants and all their accounts from 2012 are stored away and cannot be accessed,
since that email I have tried on numerous occasions to contact them via email but they have not responded
she paid out over £2000 for this and received nothing back
where do I stand in trying to get this back now
I look forward to your reply
thankyou