So is it not worth me pursuing a claim through small claims court?

That's what I thought as well. They said because the item had stopped working it should be covered by the warranty. PayPal do not deal with claims concerning warranties. I looked this up in their guidance and it does state that. Unfortunately I seem to have got rid of the email they sent with their decision.

Unfortunately, I dont have the serial number, I have given them enough time to respond to my latest request to return my item to me but they haven't bothered to reply. I will therefore need to go to the next stage which you say is to issue proceedings. Do I need to go to the county court to do this or can I do it through magistrates court?

It's not a USB. They sent me this photo and said I had bent the pin by forcing it into the charging poin 1. I have never forced it - there is no need. 2. I am not convinced the photo is of my charger but i cant be 100% and i have no way or proving this one way or the other.

I have done some digging. The registered address is on Gateside Road in London. The address on York Road is the address I returned the tablet to their returns department. I had contact through ebay messenger and have copies of one message which says the device was damaged internally and another which states emphatically that they have not opened it.

Thank you so much for your response. It was purchased from an Ebay shop called Fone_Central They are based at Office 107, 250 York Road London Sw11 3SJ. I am in Nottinghamshire It cost £250 I messaged them again last week to ask if they have found it but they haven't responded

I purchased a Virgin telly tablet from an eBay shop called Fone_Central in July 2019. It was brand new and sealed. After 6 weeks it stopped working. The screen went black and it wouldn't do anything. I contacted the seller who in turn asked me to contact the manufacturer (Exertis) who said they couldn't help as they only dealt with items sold directly through Virgin. They were confused as to how I purchased a brand new device through an eBay shop. Although they had no obligation, they talked me through a system re-boot which failed. I returned the device to the eBay shop. They said the unit had burned out inside as a direct result of me using the device whilst charging and that I had forced the charger into the charging port and bent the pin. I had used the device whilst charging but never forced the charger pin into the device. They sent me a photo of a bent charging pin. I'm not convinced it was mine. This is the second Virgin Telly tablet i have had. I had my first one for 2 years and used it in exactly the same way. I dropped it and broke the screen, hence my new purchase. I said I wanted a refund or a brand new tablet. They refused but said as a gesture of goodwill they would lef me have a second hand one. I wasnf happy with this and I opened a case with PayPal but they wouldn't do anything as it was a warranty issue. I spoke to Exertis again who told me there would be no warranty with the device as it was bought from Virgin as a job lot of discontinued or over stocked items and in any case the warranty would be void if the device had been opened. I contacted the seller again and advised them of this. They said they hsdnt opened the unit but my argument is, how can they have known it was burnt out inside if they hsdnt opened it. I expected the eBay shop to return the device to me but I heard nothing. I contacted them and said I wanted it back so I could get a local company to inspect it. They told me they had sent it to their disposal section and would need to search for it. This was late November. I have contacted them several times since and they keep giving me excuses as to why they haven't located it yet. What can I do?