HI everyone New here and just after some advice. so thanks in advance. Visited a spa on Monday. I've been previously but prices have been hiked after the introduction of a new 'wonder feature:' and infinity pool on the roof which they rave constantly about on their social media pages etc. Booked on Friday. Arrived Monday to be told that this facility was out of order and had been for over a week. Asked why i was not informed upon booking as I (genuinely) would have waited and booked in a few weeks time, spending my £107 (!!) when all facilities were working. Duty manager informed me that they were not able to offer compensation. (Translated as 'unwilling' to offer compensation.) I requested a refund and this was also refused. (Does this not go against consumer rights?) Was told my only option was to complain to the hotel/spa manager the following day via email. He is calling me back tomorrow but I just want to be sure where I stand. All over their webpage etc it still says about 'What's included in every spa day,' with the infinity pool being a huge feature. Are they not guilty of misrepresentation in not making it clear that the facility was unavailable when I made the booking? (It is not just me who experienced this as there are now multiple bad reviews for this reason online- one Tripadvisor review says that she booked the same morning as her visit and was not informed until her arrival either.) I appreciate that it may seem like 'only one feature' was unavailable, but it is the reason the prices have been hiked so much and I genuinely would not have booked if I had been fully informed. Thanks for your thoughts :)