I ordered an item on a Friday.
There was a Next Day option available and as I needed a quick delivery I selected it and paid the premium rate for that priviledge.
I received confirmation of the order to my PC.
At no time was I advised that, even though I had paid for next day delivery, it would not be delivered until the Monday.
I made special arrangements to be available all day on Saturday to receive the item.
It arrived on the Monday almost 72 hours after the order was placed.
On contacting them to establish why it was not delivered on Saturday their defence was that orders placed on Fridays would be delivered on the Monday.
I countered that they gave me a Next Day delivery option at an addition of £3 over the standard delivery rate.
Why did they not advise me at the time of ordering?
Why was it an available option if it was never going to be possible?
Correspondence has been going back and forward between myself and the many and various people at the contact centre .
My emails are replied to by a different person each time.
Bottom line is that, not only has this company failed to meet its obligations, it is now giving me the run-around.
I will not let this matter rest until I receive either a refund and an apology or a satisfactory answer.
Can anyone advise me on how to advance this please.
