On the 24th June I had a delivery from Omega kitchens of various units as designed by Trago kitchen department at Newton Abbot, including recommended Candy Double Oven and Microwave unit.
Below are the problems that have appeared
1. All items came flat pack, nowhere in the catalogue nor did your staff advise that they where flat pack and the fitter was expecting the units to be constructed, therefore the fitter has charged me an extra £300 to assemble.
2. A drawer front had scuffed paintwork, returned for replacement.
3. Two of the cupboards had backs of the wrong size both returned for replacement, one back too large and one too small.
4. Two hinges supplied incorrectly, parts missing. Replaced after a few days and still the hinge packets had parts missing.
5. The cupboard above the oven only has holes at the front for the shelf supports, therefore shelves cannot be fitted.
6. The microwave as recommended by Trago and which was to be built into a microwave unit was too deep. It has now been returned and it is now down to me to find one that fits as their expert had no suggestions whatsoever what would fit.
The new microwave cost me an extra £60.
7. The double oven recommended by Trago is too small for the opening in the built in unit, which means there is a gap at the top and the bottom of the oven has a lip that overlaps the shelf it is resting on, therefore the drawer below will not close flush as the drawer below.
8. The Double Oven FC9D415X itself has it's problems.
Yesterday evening the top oven was used for the first time and the baking tray has twisted due to the heat, and was virtually impossible to pull out of the oven, not very good having to pull and twist a very hot tray.
No doubt with further use it will only get worse plus the shelf brackets themselves do not seem very level, once again due to the heat I suspect.
I am not very happy with this situation having paid £380 for something which appears to be not fit for purpose in fact dangerous.
I have done nothing over the last few days but run backwards and forwards to Trago at their Newton Abbot branch about all of this, which has meant time and frustration.
Because of the missing parts our fitter has not been able to complete the kitchen within the predicted time scale and has had to go onto another job, which means completion now will not be until the end of July.
Can i make any claim whatsoever or is it just to be accepted?
Thanks for any replies.