After being met with arrogance, contempt and a refusal to admit any wrong doing by ASC's head office, I have escalated my complaint to their trade body the NACFB.
My complaint was reviewed by one member, who dismissed it without addressing any of the points I made as to specific sections of the NACFB codes of practice that I felt ASC had broken (8 sections).
Quite surprising from an organisation that states its primary objective as 'to maintain, promote and when necessary enforce a code of practice'.
The member also did not advise me I had the right to appeal his decision, although their code of practice clearly states a complainant has the right to appeal.
I have now appealed, but don't hold out much hope, from my experience so far the NACFB seem to be a self serving organisation, only interested in receiving subs and protecting their members - as opposed to their primary objective of upholding their code of practice.
It very much feels like I'm battling against an old boys network who are determined to cover eachothers back, and as I said, treat with contempt and arrogance anyone who dares call them out when they treat clients like dirt.