Hi all ,
used this forum approx 10 months ago relating to water leak at home which had been behind paneling in utility room toilet ,contacted my insurance company gave them details and supplied them with 3 quotations ,
they sent along a company [building validation solutions;} who carried out a survey and agreed the damage had affected two adjoining rooms ,walls that had to have plater removed ,toilet removed all wall tiling and flooring because the water had seeped up the walls and under the flooring ,toilet was cemented to floor cabinet and paneling to be removed ,and all three rooms to be decorated.BVS appointed by legal and general calculated damage to be around 1500 pounds and asked me to sign,i refused because the quotes were twice their
offer, i was then told and ,this was repeated to me again by phone at later date, if i did not accept they would send in their own team ,I insisted on having who i choose because i wanted a tradesmen that had a profile i could check on .
All this was reported to the financial obudsman sept 2018,
on 28th may 2019 they replied stating that they thought it was a correct decision by legal and general ,
I objected and asked for another person to look at the claim .
It would appear that the financial ombudsman think it correct to pay half of your damage claim after all the assurance you get when purchasing the policy
.
can anyone guide me as to how i deal with this injustice. Many thanks