Can someone please advise which is the best course of action now.
Back in February 2018 I had a missed connection flight with Eurowings which is part of the Lufthansa Group.
The plane was delayed leaving one airport and once arrive in the connecting airport the flight had already took off. Thus missing my connection flight. I paid for another carrier to get me home which they eventually refunded.
My gripe with Eurowings is the EU denied boarding regulations and at the time the only advice I was given was to accept the next flight which was 12 hours away.
I have appealed to Eurowings which they have bluntly refused to pay compensation.
I then took it to there ADR resolution service and they ruled in my favour.
But the airline still refuses to cough up.
Do I take the airline to a small claims court in the UK as Lufthansa which Eurowings is part of has an address at Heathrow Airport or do I need to go through the EU courts as there Head Office is in Colone, Germany.
I am raging with Eurowings knowing they are bluntly not following the EU regulations. The Ombudsman SOEP has ruled in my favour but they are still not playing ball.
I have given them 7 days now before I take action but would it be better through UK courts or do I have to do it via EU small claims?
I have attached the outcome to this claim from the Ombudsman SOEP and I would like advise on what to do NOW.
Fingers crossed all deleted can someone please help!
The ADR scheme SOP ruled in my favour but EUROWINGS refuses to pay up.
Do I need now to take to court? I know is only 90 quid but is besides the point.
As its a German carrier they have a group address at Heathrow Airport.
So can I take through UK courts or need to do an EU claim to their head offices
Schlichtungsempfehlung Fall F 66956-18.pdf