Hi all I bought a car on the 30/03/18, It is an Audi A1 and cost just short of £11,000.
I had to phone them as soon as I got home as it came up with a lights malfunction on the dash.
They said I could just pop in and they would replace the bulb.
As I was at work all week was planning to take it on my day off the 09/04/18.
However on the 06/04/18 another light malfunctioned.
Phoned and asked to book it in as there were now 2 malfunction lights and was asked what ones ,told her left reverse and now right brake lights.
I was told I did not have to book it in as bulbs could be changed while I waited.
Hubby took time off work to go down only to be told as it was a brake light had to have safety checks.
Re-booked for the 09/04/18.
On the way to the garage more lights malfunctioned 5 in all and all back lights.
Sat for three and a half hours in the garage and was told that it was an intermittent fault.
Bulbs were changed and tyre pressure adjusted and if it happened again just to phone them.
However left garage travelled less than 3 miles and 2 light malfunction warnings came on again.
Phoned as soon as I got in to tell them and was told they had tried to phone me, which they had but did not answer as I was driving, to say that the mechanic wanted the car booked in again as he wanted to check the wiring.
As far as I was concerned I thought they had fixed it and signed off that it was done.
Asked the girl I spoke to if it was safe to drive to which she replied I wouldn't if it was me!!!
She booked it in for this coming Monday 16/04/18.
Have been getting buses all week and my lovely new car has sat in my drive and I have got angrier the more I think about it.
I phoned The garage today and told them I am not driving the car in to them as if a member of their own staff wouldn't do it why should I and I also told them I want a full refund as they had sold me a faulty car and they had had a chance to fix it and they failed.
He has told me it is not as simple as that and I have to give them a chance to fix it.
He is sending someone now to pick the car up and they are going to have a look at it.
Am I still entitled to have all my money back including the extra money I paid for their GAP insurance.
I have read that I am but a bit worried they will not give me it all back.
Thanks in advance.