Received this email from very.
We are sorry to hear about the current state of the item.
We have looked into your account, and we regret to inform you that the item is outside from both the Home Approval Guarantee period and the Supplier's 12 Month Warranty period.
A way forward is to obtain an Independent Report from an Engineer to inspect the item for manufacturing faults, and forward the report to us.
Please be advised, the report must display the following details:
Contact details of independent Engineer
Clear letterhead showing on the top of the report
The description of the manufacturing fault found
The cost of the repairs
Upon receiving the required information, we will further offer our guidance and advisement, for a proper resolution.
We apologise for any inconvenience caused.
Kind Regards,
Vuyo Nyati
Very customer services team