Hello, I've a similar story where my car got rear ended. I've decided to use Sytner (Mercedes dealer) Insurance to claim for me in order to repair the car in the official dealership. Sytner then uses Auxillis and everything was taken care properly but after 1/2 months I've received the contact from Principia Law where they will act for me to recover the HIRE CAR loses. I'm concerned about the terms and conditions where it's mentioned the costs (success costs + police report etc) that I've to pay that I was not aware! I was not aware of the need for an external company and hidden fees, can someone explain a bit more how this works ? Thanks in advance