Phone back with me, I honestly don't think it has even been looked at, certainly no factory reset. I think they just tried it on and when I would not pay, they didnt bother even looking at it. I have emailed Samsung CEO back and outlined what happened and said I still want this phone fixing without paying for it. I honestly think it only came back because of emailing the CEO of Anovo, so thanks for that. Thanks for all the help, it has really helped, more than once on here too, people do a great job here, ill report the outcome. Paul

Just got this from the clown factory at 9pm, after pressing decline and emailing them twice already saying I don't want it repaired. This with me getting an email this morning from ups saying its on its way back, now ive no idea whats happening, couldn't make it up. Dear Paul, Your SM-G955F (S8+) Coral Blue is currently with us for a repair. We have not heard from you regarding the quotation we sent you on 2017-10-20. We just wanted to remind you to either ACCEPT or DECLINE the quotation. You need to proceed to our Payment portal via the below link to do this.

I have had no email correspondence with Samsung, I contacted them through Facebook messenger to arrange repair. I have the chat log and it states a customer reference number on there, thanks. No it was not a credit card, normal debit

Only reference number I have is from the repair centre and UPS state it is coming back tomorrow, so that reference number wouldn't be worth chasing up, no?

Just got this back from Samsung I am contacting in response to your recent communication received to the CEO of Samsung UK. I am sorry to learn of the issues you have experienced with your Galaxy S8+ handset and of your dissatisfaction with the subsequent service received. In order to investigate further, if it would be possible for you to provide any customer reference or service reference numbers you have been supplied with during this enquiry, and if you can please forward any additional emails you have received this would be appreciated. Once this is received, I will investigate this matter with our service centre management. Thank you for raising this with us I will wait until the phone comes back before replying and make sure it is in the same condition as when I sent it, as that was a very common complaint when sending to these people. I will state that I still want the phone fixing under warranty. I honestly am not sure, I would say it is v close to be around 6 months old, I would have to check with my bank or CPW as I paid part cash and part card (which answers your other question) I will do as you say and take it to CPW, will they be OK that it has already been looked at, should I mention whats happened or say nothing? Am I ok without a paper receipt?

Weirdly enough and maybe because of all my badgering, not long after emails were sent and phone calls were made, I have just had an email from UPS saying the phone is on its way back. I will wait until I get it back and then take it to Carphone warehouse, but hence I feel it will just go back to where it came from, with the same answer and more weeks lost without a phone. But we will see, thanks for all the advice so far, all appreciated.

This is the problem, I wish someone could tell me how as Samsung and the repair centre refuse to help, as the person above has, this is the only action I can take now to attempt to do this.

Ok the first has gone to Samsung just now, do I send the same to Anovo and demand it is fixed? Or just give them 14 days to return the phone? I guess if I demand it is fixed they will just spout again its not covered under warranty

They say they can't repair it without me paying, as the fault does not come under manufacturers warranty. This is what I got Your device has been examined by one of our technicians and we have found that the repair required is not covered under the manufacturers warranty. We are still able to repair your device but there will be a cost to completing the repair. To ACCEPT or DECLINE the quotation, you will need to proceed to our payment portal via the link below If we dont here from you within 5 days, we will send you a reminder. Please read our terms and conditions relating to "no customer response" via our portal. I responded twice and there has been no reminder, they promised it back within 48 hours once I declined, Samsung say they still have it but won't chase it up. So do you suggest I just ask for the phone back in 14 days or it to be repaired. The reviews are full of them saying it's not covered under warranty, only for people to get their phones back and take it elsewhere and find it was a fault with the phone, as I'm sure in my case as I have done nothing to the phone, not dropped it or anything. The volume button just stopped working. So do I tell them I want it repaired or just sent back? Just don't want to draft the wrong letter. Thanks again

Thanks, I will do that and wish I had in the first place, now though my concern is getting the phone back, which is proving a problem as they still have it according to Samsung, who refuse to chase up why they have not sent it back and the repair centre won't answer the phone, so I'm stuck now just hoping it does come back with no idea if or when it will. My other concern is in what condition it comes back as many have said it came back in a worse condition and with more problems when these people had touched it, hence CW may say it has been tampered with/opened etc and now not covered. But once/if I get it back I will do as you say. One thing is though I don't have the receipt, but they will have the sale on their system surely as I paid part cash and part card, plus the phone hasn't been out a year anyway and the device is registered to me.

Thanks for the advice, can you tell me what you mean by this please Told them to Foxtrot Oscar My local Samsung repair centre is 25 miles away and the reason I sent it away, thinking it would go to some Samsung repair centre, not some 3rd party cowboy outfit. I can't use this as an option as I have no phone back from them, they have had it two weeks now, they won't pick up the phone and Samsung are useless, they keep saying you will have to take it up with the repair centre sorry, I can't you idiots, they won't answer the phone. Why should I have to chase my own phone up when Samsung sent it these clowns? Why is it not their responsibility to chase it up, where they send it is of no concern to me. My real concern is this phone will be stuck with them for weeks or not come back at all which so many people have stated happened. Why in the hell do Samsung give these people the contract? what would you suggest, emailing Samsung first? If no joy, emailing CEO of Anovo? Who should I send the letter before action to? Samsung or Anovo? And when, if I get nowhere, sorry little confused here. I will do this, I would camp in a Samsung shop all day if need be until its resolved, sick to the back teeth of companies ripping people off and trying to get away with consumer laws. Thanks again

Hi, I wonder if anyone could advise me here on my next step as I am disgusted by the service I have received from Samsung. I bought a Samsung 8+ from carphone warehouse around 4 month ago for over £800 all of a sudden the volume button jammed, I did not drop it or anything, it just stopped working all of a sudden. I took the phone into my local repair centre who said it would be £40 to fix, but as it is still under warranty to contact Samsung and get it repaired for nothing. This is where the problems started. Firstly they send a courier round to pick the phone up and it does not go to Samsung, it goes to a company they use called Anovo which is based in Norwich. I then get a email a week later saying the repair is not covered under warranty and so it will be £63 to repair, press accept or decline, if you decline the phone will be sent back to you within 48 hours un-repaired. They also sent numerous emails out with mine to others as I got them all, saying the same thing to other customers and the same price to fix. I got a little suspicious with this and googled their name and I have never seen such disgusting reviews for a company in my life. The accusations are constant, saying it's not a problem thats covered under warranty and then people refusing to pay, taking it elsewhere and finding out it is a phone problem, so a blatant attempt at [problem]ming people. Some saying they invented repairs like smashed screens in transit, people refusing to pay and the phone coming back with no crack at all. Phones not been returned at all and Samsung or the company refusing to answer them. Repairs paid for and then returned and the work not being done, phones coming back in a worst state than they were sent, the list is endless with 90% of people giving them 1 star. Google anovo phone repairs and you will see. I obviously refused to pay and asked for my phone to be sent back, this was a week ago and after the promise of 48 hours I got in touch with Samsung through message on Facebook, they have stated my phone is still at the centre !! I then went back to the reviews and a lot of people stated they were waiting weeks or it never came back at all. The reviews also stated they do not answer their phone, I tested this theory out and its true, I have rung numerous times with no answer, Samsung say they can't do anything, even though they told me to use them. Although its only a week, after reading the reviews I have a real fear this phone will be there for weeks/months or I may not get it back at all and if I do it will be worse than when I sent it. I cannot go without a phone for weeks on end, I should not have to. This phone is under warranty and they refuse to fix it, they are keeping hold of the phone for no reason as its still there a week after me demanding they send it back, they refuse to answer the phone, Samsung wont do anything, if it was under contract id cancel my payment, but I bought it outright. Is there anything I can do at this stage? Also what would be the course of action if this phone does take weeks or does not come back at all? Thank you for any advice on this, I am done trying to get help from Samsung and can't get in touch with the repair centre. Paul

They said if you want to challenge then do so by post, should I ring or post, email ? If I ring I could get myself in knots as I'm not sure on the law Am I actually challenging this or just not paying the debt collector? The last thing I want is extra fines, but 100% I never had any reminder or any letter asking for payment from the DVLA Just not sure where I am going with this Thanks again and sorry for all the questions

I sent the DVLA an email and explained I have had no correspondence about this matter and won't deal with the Debt collector , this is their reply If you have received a penalty letter from a debt collection agency, sent on behalf of DVLA, you should follow the instructions on the letter you have received. Any view?

Ok thanks, much appreciated for bearing with me

But I guess I don't have a leg to stand on if I forgot to SORN it? So just admit and pay what penalty they tell me to pay? Sorry just confused what to say to them

If they have no legal power then why do the DVLA use them? By dealing with the DVLA, do you mean ring them and pay the fine, I'm confused as the DVLA have not sent me anything so I don't know how to deal with it apart from going through this debt recovery company Thanks

Hi, I have a small camper van that I don't use in the winter, so it is on my private drive and I don't tax it for 6 months. I can see by doing a check that this year I forgot to fill in a SORN and it was due to be taxed in November. I cannot remember any reminder coming through, any letter from the DVLA saying the vehicle was not taxed or any fine from them. All I have is a letter from a debt collecting firm CCSCollect asking for £80 Non-payment of this penaly is a Civil Offence under Section 7a of the Vehicle Excise and Registration Act 1994. We request you pay £80 within the next 7 days from the date of this letter. If I have to pay then fine, it is my fault, I just want to know if I should pay these direct, not pay and deal with the DVLA, take it off the road now and ignore the letter. I am just very weary of debt collecting companies and dealing with them. Any advice? Thanks Paul

I know uncle as I am in this field myself and know all about these kind of organisations, how they prey on people and I told her all this after I found out and she feels silly for doing it now, I did not know at the time otherwise I would have told her to keep away, but it's too late now and I am just trying to help her not get ripped off anymore.

This was my girlfriend who did this without me knowing. She signed up to some well being 6 month course where they offered it for $10,000 and she said she could not afford it so they let her have it for $7500 and she signed some digital contract that states if it does not work you don't get your money back. Well it turned out to be a few videos on well being, food and exercise etc and 2 x 1hr group calls, a total rip off and it has done nothing for her at all and she feels utterly stupid for signing up and wants out. She is paying £250 a month and has 3 months left of the course but around 2 years to pay it off, she is v angry and feels duped. My question is if she walked away now, would they chase her for the money through any court action or other? Thanks