A while back we decided to pay a direct debit of 200£ to Spark energy our supplier.
Since then we have regularly checked the meter and added the numbers into our account.
We also had someone come around a couple of times to take the reading.
Recently My boyfriend discovered that we had 800£ in our spark energy account.
He contacted Spark energy to get a refund. they wanted another meter reading, which we gave them last night.
Their reply was:
"Thanks for that. The bill at the end of March wasn't charging for your gas so I corrected everything on your account so that it'll bill correctly going forward.
As at the end of May, the credit balance is now £ 310.37.
Would you like me to refund you about £300 and then set the direct debit at £100 per month as that's your average usage?
Please bear in mind that refunds do take 28 working days to process.
Alternatively, we could lower your direct debit to about £65 per month if you prefer."
To me, this doesn't add up and sounds like a con.
How could we have used 500£ of gas in the last 3 months, if our average according to them is 10£ a month.
I know that back-billing only applies to bills that are over 12 months old,
but can we fight this?
get the Ombudsman involved?
Thanks for your help