I'm feeling very concerned after reading these posts , yesterday a settee and chair we had ordered from sofaworks arrived, however the delivery driver informed me there was a problem and showed me a large rip in the base underneath the settee, he said I could refuse to accept the delivery if I wasn't happy, which I did. Unfortunately I didn't photograph the damage, which I'm regretting. Today after an hour and half on the phone to four different customer service advisers, three of whom were very unhelpful and categorically stated iI had no right to cancel the order and have a refund, the fourth a more senior technical adviser finally has said we can choose to have our payment refunded but hasn't sent me the e mail she promised confirming this nor has my husband received a call from the finance department which she also said would happen. We have waited since June for theses goods and feel thoroughly let down by their attitude. I'm not really sure what our legal rights are . Any advice appreciated.