Im about to leave BT line rental and broadband service. Im not going to another provider - just having the line disconnected at the end of contract.
My actual yearly contract ends on Feb 28th, having given them the necessary 30-days notice.
I have just received my latest bill it, and it states I need to pay line rental/broadband in advance for the months of March/April/May 2015.
I have spoken with BT's billing dept, and they said I need to pay the full amount of Advanced fees on the bill - and they will then refund me on my final bill, which is due 10 days after termination. This seems utterly topsy-turvy. Why should I pay for line/broadband for March/April/May when I will not even have that service?
Any advice would be appreciated, as I dont want to give BT more monies than they are actually legally entitled to.
Regards,
Leo
