Hi all... just an update to the story so far.
I waited until 10:30am in the morning just to test the situation of them calling me on the Monday morning err.. they did not so I called them waited and listened to the Boney M track with a 14 second interrupt of were busy and will get to you ASAP FOR 16min and I had to give up and make a coffee sorry but there's only so much Boney M I can take...
spent another 20min in the queue and
Bang!!! it was like the lights came on... A voice a mans Voice and it was wonderful He was Pleasant Precise and clear Wow... what a transformation from Saturday`s response.
He pulled up my file, explained the normal procedure and that somebody would call me ASAP and asked if there was anything he could do... Hurrah!!!
Well it took about an hour but they did call back and this person was Equally amicable as the last he explained that I was not at fault and that the ball would start rolling... Brilliant!!!
I asked about a hire car he said fine, would it be ok if we give you the small car and I said I needed a least five seated... he said sure we will speak to the hire firm and organise this for you... Yeah Baby!!!
I then said that I did not wish for the car to be taken away and would wish for it to be inspected at the property... He said fine we will organise that for you, he also explained that if it was going to be taken away that they used Nationwide OR I Could use others.
I asked about keeping the car if it was a economical write off no problem he said... speak to the engineer when he calls (as it has a new timing belt exhaust well maintained) etc.
and it would be off set when the final offer was made... Excellent!!!
Well the engineers phoned at 2:30pm that's them coming on Wednesday 17/12/14
car hire phoned 2pm finally got the car at 4:15pm but have phoned work to use a holiday as I have had no sleep.
So its been a long day but all seems well back in work tomorrow night.
It would seem that the Nightmare that I thought was to be cast my way was not albeit a long day.
I will update as things progress Please do not write this story off yet as I have made some interesting discovery's so far, and if Hasting are as real as they seem to be from todays experience then consumers YOU and I will be able to take richly from this post, and Hastings May gain Valuable Knowledge on customer relations which is a rare thing in today commerce I will make full review of this at the finale outcome good or bad.
Goodnight Fransoir