This is the reply I received today. They are still intending to charge early termination fees for which I am extremely frustrated about. As time goes on, I am in a contract for which I have no service and am unable to use my mobile. How is this fair or even good customer service?
Thanks for your reply.
We can’t issue dead lock letter directly, if you want deadlock letter then we’ll follow our internal escalation process.
I understand that you are facing coverage issue on post code: LE113TU and LE33LR. I sincerely apologise for the inconvenience caused to you. Based on your complain I have discussed your case with our technical team. I have explained whole situation on your behalf, to an advisor, she has also checked issue which are reported on both the post codes. Further they need some more clarification on your issue. I tried to call you today but the call was routed to voicemail, so left a message. I would request you to contact our technical team on 191 from your Vodafone number, then option 2 and then option 2, between 8am-8pm. One of our technical advisors will be able to assist you further in this case.
Further, I have also discussed your case with my manager, as per there advice once your issue get resolve we’ll review for compensation. If you still want to cancel your contract you will get charge an early termination fees.
We appreciate your understanding in this matter.