Amathaine
-
Posts
21 -
Joined
-
Last visited
Content Type
Profiles
Forums
Post article
CAGMag
Blogs
Keywords
Everything posted by Amathaine
-
Hi, everyone, Happy New Year! Just back with an update: The refund was processed and has arrived back in my son's account. I would like to thank Silverfox for his advice and Lee for his help. I have to say I am not impressed that it took a public complaint and the intervention of the company rep to make Vodafone do the right thing, but it has been sorted out now.
-
Finally spoke to the Refunds Team and they took my son's credit card details (why isn't this already on the system?). They say the money should be in his account by January 7th. He asked for an e-mail confirmation or a letter and was told they cannot do that. Why? I am grateful to Lee for trying to sort this out, but this is clearly a company that doesn't want to be held to any promises. I hope they keep their word over this refund, I will keep this thread updated......
-
Hi Lee, Thank you for the phone call this morning, confirming that Vodafone have received the phone back. Unfortunately the Refunds Team have not called me and, as it is nearly 3 pm, on a Friday, it doesn't look like they will. I would therefore like to take you up on your offer to chase it further.
-
Hi Joey, In view of the number of threads featuring Vodafone (every other one!) I would strongly urge caution before committing to anything with this company.
-
Just to update: As we refused delivery of the phone the courier, DPD, will return it to Vodafone. We also sent a cancellation letter, signed for, to the head office address and have confirmation that it was received. Since we cancelled the purchase, Vodafone is now the customer and my son is the consignee. Does anyone know how long it will take for the refund to reach us?
-
Thanks Lee, Would it be possible for you to call before 2 pm as I have to go out? If not, any time tomorrow would be fine.
-
I replied to your e-mail, Lee, but haven't had a call back.
-
Right, sent the message and got the reply. The automated number is: 8810919
-
Thanks for the link Silver, the form wants an awful lot of info though, should I put my details or my son's? All we really want is the correct e-mail address so we can prove that the purchase has been cancelled and then we can do a charge back.
-
Hi, My son purchased a pay and go phone from Vodaphone on black friday (Nov 28th). He had to purchase credit and there was an offer of 2 months subscription to Now TV as part of the deal. The phone was going to be a Christmas gift for his son (my grandson). His wife was also buying things and got the Now TV deal on another purchase so they did not need both. Vodaphone sent a message to say they would activate the credit within a day or two. Obviously this was not much use if the phone was not going to be used until Dec 25th. He decided to cancel under the cooling-off period of distance selling regs and told Vodaphone via their chat option. They would not agree to this, even though it was only a couple of hours later. He phoned them and they still wouldn't budge, they insisted on sending the order out and then making him return it. In addition to this he had also been billed twice. He refused delivery and got the DPD driver to select "item refused as no longer required" on his electronic pad and it went back to the depot. He has confirmation that it was being returned to Vodaphone. Since then there has been no communication from them and no refund. The double payment was sorted out by the credit card company but they say they cannot do a chargeback unless my son can prove he has cancelled the order. We would feel happier if we could give them the cancellation in writing as they seem to be very reluctant to accept it, but cannot find an official e-mail address and the call centre would not give us one either - does anyone know who we need to send this to?
-
I have received a response from Cabot regarding my CCA request. They say that Next have been unable to provide the information. They go on to say that, as a result "...Cabot has taken the decision to no longer pursue collection of this account." Where does that leave me with regard to this Court summons? Do I still have to submit a defence? I don't trust Restons to drop this of their own accord. Do I send a copy of this letter to the court? Can anyone advise what my next move should be? Thanks in advance.
-
Hi there, I acknowledged the summons and sent off the CPR and CCA requests. Restons have returned the CPR request with a snotty letter saying that, as it is unsigned, they will not provide any response. Should I have signed it? My name was printed at the bottom. Where do I go from here? I chose the option for extra time to submit my defence but I think I had better get it done and submitted. Any help would be gratefully received.
-
Well, they have sent me my £56 which I asked for on Monday - so now to try for all the past refunds!
-
The report was up to date. I am certain that no payment or acknowledgement has been made, if Next had asked me for any money I didn't owe I would have gone ballistic. This whole thing is strange, why would they have sold on a non-existent debt and then waited until it was statute barred to start proceedings to collect it? I haven't moved house. Could this be mistaken identity or their system getting indigestion? Either way I am going to have to put time and energy into sorting this out.
-
Thanks for replying Brigadier, I have checked my Noddle credit file and there is nothing about this debt on there. I will acknowledge and get the CPR and CCA requests off on Monday - they are £1 each are they not? My credit file is in reasonable shape, the only things bringing the overall rating down are several payday loans (all paid on time) but, as I have posted elsewhere, Wonga have excommunicated me for not meeting their new lending criteria so I am out of that habit. Edit: I have just noticed that, although my Gas and Electricity payment history is on there,my rent and my phone + internet is not, I would have thought any ongoing service would be included?
-
Do I acknowledge the summons and ask Cabot for the credit agreement? I know they do not have one. Is my next step to write out my defence?
-
Name of the Claimant ? Cabot Financial (UK) Limited Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 17 Oct 2014 Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total) - 5 Nov 2014 ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE OF THE CLAIM IS DAY 1 [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total What is the claim for – the reason they have issued the claim? Please type out their particulars of claim (verbatim) less any identifiable data and round the amounts up/down. The Claimant claims payment of the overdue balance due from the Defendant(s) under a contract between the Defendant(s) and Next Directory dated on or about 31/03/2008 and assigned to the Claimant on 15/10/2010 in the sum of 453.57 What is the value of the claim? The value is 453.57 + 35.00 court fee + 50.00 solicitors costs. Total amount 538.57 Is the claim for a current or credit/loan account or mobile phone account? Catalogue account (credit?) When did you enter into the original agreement before or after 2007? Not sure, if it is the purchase from Next it would have been late 2007 or early 2008 (Dec 2007/Jan 2008) Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser. Were you aware the account had been assigned – did you receive a Notice of Assignment? No. Did you receive a Default Notice from the original creditor? No. Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ? No. Why did you cease payments:- Only made one payment for goods received (full amount) January 2008. Was there a dispute with the original creditor that remains unresolved? No. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt managementicon plan? No.
-
Hi, As per the title of the thread, I have been sent a form for a debt to Next Directory for £453.57. It gives a date of on or about 31/03/2008 and says it was assigned to them on 15/10/2010. I have never had an account, as such, with Next. The only thing I can think of is that I ordered six or seven items from them online in the after Xmas sale in 2007 and only two arrived. I remember phoning them and being told that the other items were being sent separately so to just pay for the two which had been delivered, which I did. An invoice arrived which stated that the other items were out of stock so, obviously, that was the end of the matter. The out-of-stock items would have come to about £400 pounds. It was a pain in the rear because these were "deferred" Xmas presents - we had just exchanged token gifts on the day so we could get the things we wanted half price a few days later. If that counts as having an account with them then yes, I did, but I never bought anything else from them, I paid for the items I received, never signed anything and do not owe them anything. What should I do now? It was nearly seven years ago so I don't have any paperwork and I am only guessing that this is the cause of the problem, if it isn't then I am stumped. I have a long running dispute with Barclaycard and have had lots of threat-o-grams so it is possible that Cabot have written to me in the past but I don't recall anything about this alleged debt.
-
Cabot/Restons - Claimform Hitachi Nova 'debt'
Amathaine replied to sukuzigirl's topic in Financial Legal Issues
Hi, exactly the same thing has happened to me - Restons/Cabot and I have no idea what this is about. Do I need to start a separate thread? -
Yes, Nao, I think I will wait until I have received the refund they have agreed that they owe and then use that admission, along with the refusal on the grounds of not meeting their lending criteria, to try to claim the rest. I am a little relieved that they said no to any more loans as I was getting into a spiral of debt - it left me in a financial hole over the last couple of weeks but I have been able to juggle things around and if that £56 comes through soon then I will be OK. Lesson learned.
-
I got an e-mail on the 10th saying I had been affected. I have had 6 loans one after the other and paid them back on time. When I applied for another on Oct 2nd I was refused on the grounds that I didn't meet the new criteria. I must admit I was kicking myself for not hanging on with payment for a couple of days as I would have been given a 4 month payment plan minus interest and fees. I phoned them today to ask what I could expect back and was told it would be about £56 in connection with my last loan. That is better than nothing so I am pleased, but the previous loans have been taken out on the same day that I repaid the one before and my circumstances were the same with each one. Would I have grounds to claim a fees and interest refund on all of them? In my case that would amount to well over £300.
Latest
Our Picks
Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS