Thanks for the info
I sent a formal letter of complaint to mr James
I was contacted later the same day requesting I call them up,which I did.
The guy I spoke to explained that they need the laptop back in order for them to repair it ,acer are costly for repairs and PC world could carry it out for less (his words)
He also stated that this would be free of charge,I then asked exactly where I stand with regards to SOGA
I asked for a like for like replacement to which he declined, he said they would either repair it,reimburse me what it's worth 14 months old or replace with similar using the 14 month value figure,that figure was never mentioned.
So on Monday I will contact acer to get it back and as far as I'm aware at this point,get pcworld to repair it FOC
Just to add its 14 months old not 18 so only a matter of weeks past the warranty.