The girl in this story is my lovely partner who had a very bad experience with Homebase, and I want to share it with you all to see if you had experienced anything similar and what you did to sort of the situation. This story is about a girl that had a bathroom that needed a complete makeover as it looked like it belonged on the set of Austin Powers. So this girl started working a second job and saved every single penny she could, she worked her fingers to the bone till one day she had a nice little amount stashed away. After months and months of work she finally came to the point where she could order her new bathroom, Ok so it wasn't the dream bathroom she had hoped for but it would be lovely and would be perfect for her little flat. She had heard horror stories of badly constructed bathrooms so decided to go for a house hold name, someone she could trust, Homebase.. With the well trusted store on side she found a local bathroom fitters and she was off! 2 Months later and the suite was all ordered and now was the big day, the day this girls bathroom was to be fitted. The bathroom suite was delivered 2 hours late, not the best start. The girl poured herself a coffee and sat down to relax only to be startled by the plumber who informed her that the feet were missing off the bath. The girl was naturally annoyed, so called the Homebase but they did not answer to her, the bathroom fitting company also called and again no answer. The next few hours were spent with the bathroom fitters doing what they could, and then pausing to call Homebase, after a few more hours they answered. The girl was informed that the girl that they could not provide feet for the bath as it was now a discontinued item, and could not help further. The bathroom fitters only too eager to help sourced a new bath, but thanks to the Homebase the bath did not exactly match the suite. So far this little mistake by this well-known brand had cost the girl £250, the bathroom fitters were good enough not to charge any extra for the time it took them to arrange a new tub, again the girl could relax. The bathroom went up in no time and in 1 week the new suite was fitted and tiled beautifully, the girl was happy and it seemed all of her hard work was worth while! 1 month later the girl decided to throw a little dinner party, during the dinner party one of the guests came down to speak to the girl and informed her that although the bathroom suite was lovely the cistern seemed a different colour to the rest of the loo! The girl put down her glass of wine and went upstairs to check it out for herself. It seemed her friend was right, it was different, a huge wave of disappointed washed over the girl and she ended the party early and went to bed angry and upset that again this popular Homebase had let her down. The next morning the girl again called them again, and again they were not helpful, the girl explained the previous issues with the bath and now the toilet, she asked that they replace the Cistern with one of the same colour of the toilet but again they let her down, informing the girl that she would need to buy an entire toilet. The girl had spent all of her savings and was now being asked for a further £200, which she did not have. The girl again pleaded with Homebase to help, but their cold response was she has 7 days to check these type of things, and now it’s too late to do anything about it. The bathroom fitters called the store on the girl’s behalf and explained again the situation and even offered to buy a new cistern, but they would not sell them one, instead they again advised to buy a new toilet. The bathroom company informed the girl of this sad news and the girl again left feeling broken hearted. Obviously this girl is my girlfriend, now 1 year later the bathroom is complete and with no help or assistance from Homebase. Can someone please tell me why these big corporations think they can treat people like this!

I am in the same boat !! I worked for a office outside the OPC and I have 10 tickets all of which I am fighting, absolute crazy !! Good luck with your bits !

I just wanted to say I want to offer my sympathies, me and me wife had a bathroom disaster with Homebase, cost us a fortune and when I called them they just did not care at all! To be honest it was really heartless and although this all happened over 3 years ago I am still very bitter. I have posted the full story online, I will post it once I have a 10 or greater post count These companies should not be allowed to get away with treating people like this, when will the consumer have the rights and power to challenge these massive companies My wife worked three jobs to get out new bathroom and I took every single shift available to me, we are not a rich couple and do not deserve to be treated this way. Please let me know how BNQ responded to you ?? .