Hi Andy. I Would love to write to them and if you can help me I would appreciate it. So I think theres 2 issues we have identified:1) charged me more than the FLT/LVV have deemed 'reasonable' anyway - £108 vs £96. I have asked the guy at Simarc why I am being charged more and no response to my question (regular feature). 2) the rights statement is in smaller than font size 10 and also not in Welsh. Do you suggest I just reply with something along the lines of the below - Daniel, Following further investigations into my rights as a tenant I will be withholding the £108, including VAT, for 'admin charges' that your clients are attempting to charge me, as the Demand Notice you have sent me is not Valid. I can send a cheque for £170 to pay the ground rent through recorded post, or I can pay via telephone/over the internet if you update my account accordingly. Please advise which payment method I should proceed with." I have until Weds 9th to send them money. Want to get this sorted as dont want to end up with it going to any form of tribunal, and incurring more cost. I just disagree with the amounts they are charging - they are just not reasonable to anyone. Thanks Andy for your help so far, have tried to private message you but it wont let me