Hello everybody, i'm having a similar issue with Simarc; interestingly they quoted the same rhetoric to me about that court case from another thread "CAM/00KG/LVA/2013/0001"
My situation is that i filled out their online form and gave my email address; in so doing I apparently agreed to receive future GR notifications by email. I left my company and forgot to update the email address (my bad); they sent the GR demand for 125 and clearly it bounced back as i didnt exist any more. They did nothing else, then 4 weeks later, they charged 96 admin fee.
I've written to them asking for a copy of the original email and attachments (to see if it has the attachments you reference); I've also asked them to summarise the work they did when in their response they said "As a result of non payment [of the GR] additional costs were incurred in recovering payment of the arrears. We regret that we are unable to reimburse charges incurred"
I've paid the admin fee so i'm not time bound on this one but i want to know if it is worth going to tribunal. Presumably tribunal will cost me about 50 quid, so i'm arguing over 46 quid and I dont know if it's worth it even though the principal is.
all help gratefully received;
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