Thanks rebel11 for your suggestion . Actually , the laptop is with my wife and she is in UK now. So I can only transfer the warranty once she is back . However, me and my wife have discussed with the DELL technical support staff several time . Each time time they are reluctant to help us and demanding some more money . Last they have demanded £150 for the LCD screen . I am getting really irritated . The laptop is totally unusable now and she has to sit idle . I think I will have to wait till the warranty period is over and have to pay the penalty price. At least we can use it .

I replaced hard disk ....

Conniff, I have emailed to the above mentioned email id . Yes, Its a penalty Charge they are asking for . Initially they demanded £60 , but suddenly they have increased their demand to £130 .

Hi rebel11 , I bought the product on 27 th May 2013 and now it is 24th April ,2014 . So it is still under the 1 year warranty coverage . I replaced the Hard disk , as it was damaged . The media part of the hard disk became corrupted . So I have made a call to the DELL and they have replaced the Hard disk . I replaced it on around December , 2013 I am not able to see anything on my screen now. It is totally unusable now . Please suggest me what to do now .

Hi porkyp1g , The top most part of the laptop is white and also some black spots are also coming on the screen . And how can I invalidate the terms by replacing the hard disk ? It was within warranty period.

Dear Dell Customer care , On 27th May,2013 I bought a "DELL INSPIRON 5521 Base (Service Tag : xxxxxxxxxx , Express Service Code : xxxxxxxxxxxxxxx)" at Peterborough,United Kingdom . Unfortunately, your product has not performed well since the very beginning . I am disappointed because I had to replace my faulty hard disk within 4 month of purchasing the laptop . Now before completion of 1 year , the LCD screen has turned into white and I am not being able to see anything on the screen. I have already communicated the same to the customer support centre of Dell care . Please note, my Laptop is still under warranty period . The damage caused by the electronic failure and not caused by any external pressure , still the Dell customer support centre still wants a fine of amount £130 for the repairing of the LCD screen . To resolve the problem, I would appreciate if you kindly repair the LCD screen without any fine considering that the laptop is still under warranty period OR refund the entire money to my HSBC bank account as I do not want to face any other problem with the laptop. Enclosed are copies of my records : Order confirmation . I look forward to your reply and a resolution to my problem and will wait until 17th April before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the below address or by phone : Mail id : Ph no : Sincerely, xxxxxxxxxxxxxx