The programme information and a tag line in the broadcast asked the question: "whether new laws to curb the bailiffs' worst excesses go far enough", personally I felt it didn't really answer the question.
All it showed was bully tactics that the Bailiffs use and are which continue to be used by newly named the Enforcement Agents.
The basic fees might have changed but you can still be charged for additional court charges, storage of vehicles, locksmiths to get into vehicles, the removal of vehicles and the sale of the vehicle. The one thing it did mention, at the end, and I’m sure we are all on agreement on, is that the industry needs an independent regulator with teeth. There is really nobody to complain to about unfair charges, incorrect charges, bullying and intimation etc etc.
Even the newly named Enforcement Agents give you no details of in house complaints procedures or anything when I have looked for them, they just seem act how they want.