Right - payment will go to the council today - thanks for your help.

I've just spoken to JBW and cancelled the appointment for Friday and have told them I am going to make payments direct to the council. They have asked the payments to go to them as they hold the debt and they will inform the council - what should I do? This is horrendous!

thanks - do you have any advise on how I phrase it or anything I can refer to when I say that they cannot visit me?

Thank you - do I have to let JBW know?

I thought so! How do I get this repayment plan arranged or do I just make payments?

:sad:Hi - I have council tax arrears and spoke to my council yesterday to organise a repayment plan, but was told that this has gone to the baliff - JBW Group. I called them (I have not recieved a letter yet) to organise a payment plan and was told that they cannot organise repayment plans, they have to have someone visit and take notes of all my goods and discuss repayment plans then. This sounds very odd to me, and was also told that if I don't do it this week then the charges next week will be nearer £300! I've organised a time on Friday for them to visit but I really don't want to let them in - I just want to spread the payments over 3-4 months - do I have to let them in? Many Thanks