Still did not receive my order (from november 2013)... Still in touch with them by mail regularly, always stock problems to be resolved next week. I proposed to change my order for an easier one but they did not seem to understand why...

Hello Renegadeimp, I was charged the day I placed the order. The order was directly stated as "processed" but the status never changed since. I contacted them by mail after 2 weeks, as it was the supposed delivery delay. (did not know about their complaint procedure, I just send mails and Paul A. replyied to me) I agree with most people here that answer was kind and rapid. They proposed me to wait or be refunded. I would really prefer to avoid refund as I was charged pretty much for foreign currency conversion. So far I have contacted them 3 or 4 times, the answer was always the same: "please wait until next friday". I had no problem waiting but I start to worry about my money, and also already had an issue with another retailer for discontinued GW items, I do not want to pass through this again. I do not know if my bank offers chargeback, and if it would cover such a delay... Many thanks for your considerated answer.

I placed an order (quite important one) November 19th, 2013. Still waiting the delivery (January 31st, 2014).