This is pretty much what I think about that. With age it's only going to get worse. I had a leather sofa from home based before. Cheep and cheerful. And so far it looked and served is much better. After 4 years of using it it looked better than my 1 month old sofas look. I'm very disappointed because we spend do much money. We really feel ripped off.

It was the leather only he took away. The frame and the foam filling stayed in my house.

I would think so. The cushions atre not detachable though and it's one big panel of leather covering the cushions you sit on and the frame, going to the floor. I think that the main problem is that he did not put it back together properly and the leather is now too lose. It looks like the cushions were in a big leather bag.

Hiya. Thanks a lot for replying. The first problem we had was with the stitching in the front panel. there was a tear in leather just next to it. Looked like not enough leather has been used. We had a feeling it would not be possible to repareally our house but they saw the pictures and they assured us the repair could be carried out in our house. The technician took the whole front panel away (both cushions that you sit on) and brought it back after 10 days with the stitching repaired. We were not over the moon about leaving us with an unusable eye sore for 10 days but we accepted it. The actual problem started when he put the leather back on the sofa. The leather now is all crusty and wrinkly. Looks like it's way too lose and it realy looks nasty in my living room. i wish i could post some pictures here ( they have been posted on cls facebook page if you are interested). Csl send someone over. To be honest the bloke did not seem to be interested at all. After a week of them not contacting me I phoned again yesterday. Apparently the specialist said that there is nothing wrong with the sofa. they say it's wear and tear (after a day from the repair and not even a month from the delivery!!!!) They offered a chargeable repair. If you look at the picture of the sofa they have online or the sofa they have in their show room it's nothing like what's in my living room! I requested a manager to call me back. I was assured it would happen today. But no-one bothered.

Hello, I noticed your post regarding Csl issues and wondered if you could advise me. We bought 2 and 3 seater sofas ar the beginning of September. They were delivered on 03/11. The same day we noticed a tear on the 3 seater. csl send someone to repair at home. He couldn't do it. Took the leather away for 10 days. We got around 150.00 compensation. Which was fine. The problem is that the leather was now way too lose and wrinkly. Our sofas look like 10 years old sofas. Not a month old. Everyone I know who saw the pictures was disgusted. It is really bad. Csl claims it's wear and tear (after one month for two seater and 14 days for the 3 seater!) and there's nothing wrong with my sofas. We are concidering our next step and as I see you already went through all this so I was wondering if you could advise me. Did furniture ombudsmen help? Did you have to pay for their services? I'm really sorry to bother you but I really need some help. Kind regards, Alex