Hi Carlih1, did you get anywhere with DFS in the end? i too am having the same cushion problem to the point i cant even sit on the couch because it kills my back. No-one elses couch does this to me and DFS's advice is "Sell it for £100 on Gumtree" (it cost £850) - the managers words and i quote "You should have exhausted that avenue (gumtree) before caling us!". NO CUSTOMER SERVICE WHATSOEVER. I feel its very much Got your money -see you later.