Hello,
I do hope that someone can offer me some help here as I really do feel like I have been "ripped off" by a faceless corporation
who dont appear to give a toss about their customers or ethics.
I have sold 2 items recently on ebay (my iphone and the wifes) which have resulted in rather tidy sum of £700 being in my paypal balance,
the first phone sold 3 days ago and the buyer paid.
The money was transferred from my paypal account to by bank account
however there was going to be a delay of 72 hours before the money was available due to paypals "normal" review process on transactions.
The phone was posted today via royal mail special delivery as the money was due to clear this evening
I assumed all was well,
out of the blue I had an email saying that paypal were limiting my account
and the bank transfers that had been pending for 3 days have been reversed back into my paypal account and
I needed to complete a very long winded verification process to unlock my account.
The time scale I was give was 3 weeks.....
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I called customer care at Paypal and spoke to Robot A who was very non-committal in his answers
only in fact saying that the system cannot be overidden and I had to either follow the rules or abandon the money..
I explained that the phone has been posted to the buyer today via special insured delivery
and I didn't have the money meaning i was without both the product and money..
..a weak attempt at empathy followed
along with a repeat of my need to complete the validation steps which will take up to 3 weeks..
What can I do ?
I feel like I have been robbed by paypal
and they dont honestly give a damn
- is this lawful...
I am without my goods which I proved i have posted along
with proving that the buyer has received it and without the money....
Any help would really be appreciated.