I received my lotr games workshop figures over 2 months after placing my order and after regular correspondence with them. All of my support mails were answered quickly, but didn't speed up the process. I eventually communicated that if they weren't receiving the stock from games workshop that I was happy to take it up with them to resolve. I received my stock soon after without the need for further communication. I wasn't in a hurry for the stock, so was prepared to wait, given the fantastic discounts on offer. My advice is if you want something quickly, go elsewhere. If you are prepared to wait, you will eventually get your items, but it will take time and effort. I bought £85 of stock (after the 30% discount),so the savings were considerable.