Yup ! felt as though we were sitting on the floor !!! lol..Thru help on here,we got our money back !!!

:whoo:I HAVE RECIEVED A FULL REFUND FROM "SCS" !! FOR MY SAGGING SOFAS ...ALL OVER NOW THANX TO THIS SITE & ESPECIALLY dx !...WITHOUT THE HELP,I WOULD HAVE GIVEN UP....THANX AGAIN !

Hi,we bought 2 x3 seater sofas...only a few weeks ago...The seat cushions were so flat,& when we sat on them the Back cushions would shift & envelope you...so uncomfortable ! we had to keep getting up from the sofa & positioning them..nightmare....Have had to resort to the Claims court..SCS not bothered,as long as they get the money from "CREATION Finance". We have spoken to finance co.they told us to send pics in etc. The angst of it all ...But thats there way,get you to give up..not us though....How can they know we have a valid complaint,if they dont come & sit on theses sofas ?????..felt abit isolated on this...But thanks for your reply !

Well done ..hope they do the same for me !

I have to take SCS to claims court...as Helen froM SCS is not capable to do anything about a complaint ? SCS wont even take the sofas back !...no response whatsoever.i,ve had the sofas only since beginning of October (last month)I TOO PAID £200 DEP.THE REST ON FINABCE TO "CREATION"..I HAVE EMAILED CREATION..& SENT PHOTOS ETC. SEE WHAT THEY CAN DO ?

SCS....GG. Government Gateway...MCOL....I have put a claim in through these against SCS..As anyone heard of them ?

i have got a claim in now,done it online last night cost £70.00...thanks for your input !...

We did ring up on the day,,but they said they will have to send an UPHOLSTERER out to inspect them,,,Its his report they are going by....He told us he could REPACK the cusions !..

What do you advise...How do I start a Small Claims Court please ?

Hi,"CREATION FINANCE"

Oh Yes,just as we thought HELEN from SCS was no help . ..they looked at report from SCS Upholsterer,& we were told by phone (after me trying to ring Helen most of the afternoon) Area Manager STEVE from SPEKE SCS,that "AS THERE IS NO MANUFACTORING PROBLEM, WE WILL ONLY REPLACE ,& NOT REFUND "....

Well , we had the upholsterer here on behalf of SCS last Thursday, he was here for 20 mins. Told us he could restuff the couches ???? As we said from the day we had them delivered & saw the fault, we want a full refund. ..Waiting on SCS to get back to us.. Watch this space !

Hello ,you can ring me on the mobile ... Thanks for your attention ! Regards Mr Houghton

Hi Helen,thank you for replying to my complaint ! Customer no.[removed - dx]

We bought 2 3 seater sofas from SCS. in Speke Liverpool, just 6 days ago .. ..I complained on the same day they were delivered, as the seating was awful sagging etc !. ..they said we are not entitled to a refund & we should read the Small Print ? They are sending someone out to look it over. .He probably say theres nothing wrong with it !. .Taken pics etc. So let us see what happens next ?.. .I will dig my heels in until I get a refund in full.. .as I usually just sit back & put up with things. ..not this time though. .Ive just retired & got all the time in the world to fight for my rights for a change !!! I have emailed the CEO bloke. .waiting on a reply,maybe he will sort it ?