What was wrong with your sofa Houghton? Don't bother with the Scs messages you get on here, I think they are automated messages and no help what so ever when you reply. I never even got a responce from Kate! Sadly I did my research on Scs after I'd paid my deposit like you but don't give up, stand your ground!

update: Thanks everyone for your replies. I sent out 3 letters on saturday to the finance company, the local store and head office. I got a phonecall on Monday from the store excepting the refund and I had a call today from the finance company confirming it too. They will send it all in writing to me and my refund from ScS has just hit my account so I'm chuffed. It just goes to show that bulling customers doesn't always pay off if you put the time and effort in to it!!

update: Thanks everyone for your replies. I sent out 3 letters on saturday to the finance company, the local store and head office. I got a phonecall on Monday from the store excepting the refund and I had a call today from the finance company confirming it too. They will send it all in writing to me and my refund from ScS has just hit my account so I'm chuffed. It just goes to show that bulling customers doesn't always pay off if you put the time and effort in to it!!

I paid an deposit of £250 on my debit card and the rest was on 12 month finance for a total of £2000. I've sat and written a letter to head office and copied Barclays Finance and the store into it and I'll send all 3 tomorrow recorded delivery. Makes me so effing mad that these people think they can dictate to buyers the way they do.

The company is ScS (Sofa carpet specialists), always advertising on TV. Just wish I had done my homework first and researched them!. They called again this evening and asked me when I wanted the sofa delivered and I told them I'm going for a refund and had sent a recorded letter but they said I didn't stand a chance as it was a no cancellation contract so I'll just see what happens next.

Hi I had a sofa delivery date for last saturday after waiting 14 weeks. Delivery men unloaded it and hallfway through putting it together I noticed a spilt in the leather back cushion. I pointed this out to them and told them I wasn't signing for it and to put it back on the truck. They tried telling me that as it was a saturday they couldn't leave me without something to sit on even though my old sofa was still there! Eventually they reloaded the truck but 5 minutes later knocked my door and informed me that the store manager insisted I take the sofa. Again I refused and off they went. within minutes the store manager phone me and asked what the problem was and I explained it was damaged, he said I should have taken the sofa and he would have come to my house to inspect the damage himself as that was the store policy. I told him I didn't want to sign for damaged goods but he then pretty much suggested it was my fault and that he was going to look at the sofa himself on monday and contact me if he thought it was a manufacturing problem or not! Tonight I received a phone call from the store, (not the store manager) who said they would send out the damaged sofa for me to use whilst they reorder another as it will take another 12-14 weeks. Do I have to accept this as I really dont want anything to do with this company any longer? any advice would be helpful x