I had to wait 45 days (an International debit card agreement on chargebacks).
This evil company, coming under different names, is well known to high street banks.
They have to refund the money taken immediately they receive a complaint from a customer.
Then they get in touch with the merchants bank to get a refund from them.
THEN they get the name and address of the company from their bank and pursue a dispute with the merchant.
If the merchant has not contacted the complainants bank within 45 days. the dispute is over.
In my case this merchant didn't do that and therefore they lose the dispute.
However, I have heard that this wicked company have tried to get money from a bank account by using different names
even though the debit card may have been cancelled and a new one issued.
My bank said that they will be monitoring my account, just in case.
However, that still leaves a bit of uncertainty so i intend to close my account and open a new one with a different account number.
Hope everyone who has been connned by this compnay will be successful.
Remember the bank should be on your side and have to do what you ask them to do.