Hi, I'm not sure where I should post this but here's a brief outline of how I have been "conned". I saw an advert online for a free 2 week trial of a product called LIFT & GLOW PRO (supposedly a super duper cream which instantly reduces the appearance of wrinkles and lines on its very first use). I only needed to pay £1.99 p&p for a cream that was normally mega expensive and way out of my price range. I completed the form and paid the p&p by debit card on Friday 29th March. As it was easter weekend the product didn't arrive until Thursday 4th April. I was unimpressed the first time I used it - the packaging was cheap and nasty and the pump action dispenser didn't work properly. In a word, it was "crap". On 16th March I checked my by bank account online and saw that a payment of £84.71 had been taken by this company. I contacted them straightaway to query this payment and was told that as it has been a 2 week trial period, and I hadn't cancelled the agreement, the full price of £84.71 was payable. I explained that I had seen no mention of this on the order form and was told that it was "in the terms and conditions" on their website. I told them I was unimpressed with the product, and certainly not willing to pay £84.71 was something which was no better than a cheap moisturiser. I also pointed out that I hadn't had a 2 week trial as they took money 12 days after I received the product to which the lady replied "well it was despatched". She cancelled any future orders there and then (otherwise I would have been sent a replacement product every 3 months and charged £84.71 each time) and said that someone from customer services would get back to me about my concerns. I phoned my bank to make sure no future payments could be taken! I went straight onto their website and right at the bottom of the page in very small lettering is a link to their Terms and Conditions which confirm exactly what the lady on the phone had told me. A further search online showed hundreds of unhappy customers who had all been "conned" by this company in a similar way. Some people even cancelled within a couple of days and were still charged. I received an email from customer services on 18th April saying that they couldn't get me on my mobile. I confirmed my mobile and landline numbers. Lo and behold just after I had gone to bed that evening my mobile rang twice, followed by my landline - 10.30pm. I told the caller it was not an acceptable time and to call back the following morning. I have heard nothing more since. I am really angry about this and want to take every action possible to get this money back. The money they took was my food, gas and electric money for the entire week (I had to lend money from a relative to feed my kids). I could really kick myself as I have never been tricked by these kind of companies in the past. Can anyone explain whether I have a valid case against this company, as (1) I did not knowingly give permission for money to be taken from my debit card (2) the terms and conditions were not set out and explained clearly (3) I had not had a 2 week trial as the product arrived 4th April and I was charged on 16th April. Surely this kind of practice must be covered by some consumer regulation or another? Any help would be appreciated.