I purchased a 2 and 3 seater couch from DFS around 21 months ago. Over the past 12 months the cushions have sagged so much that you feel you are sitting on the frame, despite following instructions to plump the cushions daily. I live on my own with no children so the couch has never really been fully used. When i first rang 12 months ago they advised to "plump the cushions properly" i had to bounce these off the floor and plump them vigorously in order for them to keep there shape. This was never explained when i purchased the couch and is not possible for me to do this due to disability. I have rang again today to complain, which they have advised they would get someone to call back. ( i am still awaiting this call back) I just wanted to know if anybody can give some advise, or has had a similar problem and knows what rights i have?? I am also still paying the couch back on finance incase that effects anything.