Yes - here goes... "Picture Financial Services plc is regulated by the OFT to conduct consumer credit business and is authorised and regulated by the Financial Services Auth. to conduct general insurance mediation." It also goes on to say it's a member of FLA - finance & leasing assoc That says to me the PPI would be inder the FSA but the loan itself would be under the CCA...... What do you think?

Thanks for your help, dx100. I phoned the FOS today following your post above who said they will look at the two issues seperately i.e. the interest of £26k and the PPI seperately. On the £26k interest the chap I spoke to said he would write to Idem Servicing on my behalf and they will have 8 weeks to reply. He said it may end up being their parent company or the ultimate PLC company. I then spoke to a lady in their PPI department who said that she can't claim for me as the loan is under the Consumer Credit Act (CCA) not the FSA... however the footer of the paperwork from Idem Servicing says regulated by the FSA (dated 6 August 2013).... She advised me to write to them directly for the PPI reclaim (in process of doing from forms on Money Saving Expert) In both instances, they in put the name of the original company i.e. Picture into a computer system presumably to find them on a list... I think that she (PPI lady) may have found the wrong Picture as my loan is secured and was with Picture homes loans.... Surely a secured loan is a FSA loan - not a CCA loan? Anybody any ideas?

Hi Eddy, Reading your questions with interest as I'm about to start a battle with Idem for a Picture home loan... how did you get on with everything?

No, the first starement I got from them was the one I asked them for having read many forums about them. I couldn't find any threads where people have said they have succesfully reclaimed interest, PPI or had the loan declared as missold.... Can you point me in the right direction please? Many thanks

Sorry dx100uk... just saw your reply.... What am I looking for when I ask for the SAR and how will this help me? Idem took over in September 2011. (Picture are no longer so I guess you mean I get a SAR from Idem?)

Have I posted in the right bit of the forum? (sorry if I haven't......)

Hi there, I wondered if anyone can help please? I stupily took out, in total a £58k loan from Picture and then got into difficulty. Picture then froze the interest when I got into arrears. I was single, living alone and panicking about my finincial situation and this option was put to me via a broker (who's now bust) I have £6,500 of arrears from 2006 but kept paying the same original agreement amount of £660pm. Other things suffered as a result but I just had to keep a roof over my head! I didn't keep a track of it but just paid every month. I've now taken my head out of the sand and am trying to find figure out how to get my self back up straight. I got a statement from Idem after I requested it and have just found out a) I had a £9000 PPI policy added to the loan when I first took it out and b) when Idem took over, they lumped £26k of interest from the previously frozen interest!! Twenty Six Thousand Pound! How much??!! Help!! I'd got the balance on my loan down to £37,000 before Idem took over (based on their statement) and added the £26k. In total I know owe them £63,000 after 6 years of paying £660 per month (excluding the peirod of the arrears). My first thought is to contact a mortgage solicitor to see if the whole thing has been missold, do something somehow to get the £26k interest taken off and then (or all at the same time) contact a company for a PPI reclaim. Has anyone had any experience in proving a mortgage was mis-sold, getting the interest back, reclaiming the PPI or any other advice in how to deal with these people? I just don't know where to turn!