Thanks all for their comments, very much appreciated. If anyone has anything to add I would welcome their comments in the hope it might assist others in a similar situation.

OK thanks v much, appreciated. I'd heard that the Oxford case was the first in many thousands to make it to Court and the Judge ruled that they hadn't demonstrated their losses had arisen as a result of the incident with no right of appeal

Thanks Renegade - just unsure whether to respond now I have already sent them a letter, seems to be some conflicting advice from CAB and internet forums

Letters uploaded. Let me know your thoughts please

Ok thanks for your fast response, will try and get a scan up of the two letters they have sent - just a bit wary as I have heard RLP monitor these sites! Shouldn't I reply to their second letter to challenge their statements regarding diversion of security personnel time and cost to their business - based on what I now know about the Oxford ruling in May 2012? Now I've acknowledged them once the CAB said there is a slim possibility they (after consulting with the retailer TK Maxx) will take me to Court since they have asserted that the Oxford decision doesn't set a legal precedent (according to CAB)?

Hi All. I also am in a similar situation where TK Maxx have accused me of ticket-switching on 3 occasions in order to profit. The police were called and I was arrested and charged with obtaining goods by deception but after being interviewed at the station no further action was taken. There was no theft however and the security staff said that all items involved were from TK Maxx. it was a genuine mistake after wearing items at home I then returned them - all their tags are very non-specific so its hard to tell which tags are for which garments. I now have RLP chasing me. After their first letter I (perhaps stupidly) replied and told them it was an error and I had not profited - basically what I had told the police. Now they have sent another letter quoting Aerospace Publishing v Thames Water Utilities (2007) as a precedent and citing security staff costs and 'disruption to their business' as a basis for their demand. They state that witness statement evidence demonstrating how my actions have have resulted in significant disruption to their client's business will be prepared once court proceedings are initiated. What should I do? Thanks in advance

Hi dx100uk. I also am in a similar situation where TK Maxx have accused me of ticket-switching on 3 occasions in order to profit. The police were called and I was arrested and charged with obtaining goods by deception but after being interviewed at the station no further action was taken. There was no theft however and the security staff said that all items involved were from TK Maxx. it was a genuine mistake after wearing items at home I then returned them - all their tags are very non-specific so its hard to tell which tags are for which garments. I now have RLP chasing me. After their first letter I (perhaps stupidly) replied and told them it was an error and I had not profited - what I had told the police. Now they have sent another letter quoting Aerospace Publishing v Thames Water Utilities (2007) as a precedent and citing security staff costs and 'disruption to their business' as a basis for their demand. They state that witness statement evidence demonstrating how my actions have have resulted in significant disruption to their client's business will be prepared once court proceedings are initiated. What should I do? Thanks in advance