Didn't get what you paid for? My daughter (trusting soul) went to Kwikfit for brake pads because they gave the cheapest quote. They told her she needed pads AND disks all round and she believed them - very foolish/ £640 later she had the wit to get the old parts, we had the disks checked and they were less than half worn, still another 40 - 60K miles left. Checking with a main BMW dealer they would have done exactly the same job for £507 (£125 less) and I suspect using better quality parts. As another contributor above said WHY USE KWIKFIT, anyone who watches BBC Watchdog, or Googles KWIKFIT COMPLAINTS knows their dishonest tactics.

My daughter has a very similar problem with being mislead by Kwikfit, went in for front pads and they told her all pads and disc needed replacing. Paid £640. Had the disks checked and the rear ones were less than half worn, no scoring or other damage. I also had problems with Kwikfit over a tyre with a small tack in the centre of the tread, they told me I needed TWO new tyres (both had only done a few thousand miles) Drove to National tyres; they checked and repaired a simple puncture. Kwikfit managers are on very good bonuses based on turnover, so guess what? They will get customers through the door with a cheap estimate then add lots of unnecessary work. DO NOT complain to Kwikfit – they will just refund your money and fleece the next customer through the door. Call Trading Standards on 08454 04 05 06 I have reported them to BBC Watchdog - why not do the same, it's very easy. They must take many thousands of pounds from unsuspecting customers every week – they need to be stopped. Just got a quote from the BMW main dealer which included resetting the warning message AND replacing the sensor £515.52 which is £125 LESS than Quikfit for more work and parts!!