I am unable to send messages until my post count is 30. So i'll reply here. Hi, my Registration number is (Edit) It's a Vauxhall Zafira 2.0 DTI. It was supposedly repaired (replaced good parts for new parts for no reason) at your Birstall store. I am going back to Vauxhall to get it written on paper that these parts in their opinion shouldn't have been replaced. Kwik Fit have taken £263.50 from me for work that didn't need to be carried out. What is it that you'll be able to do about it by having my reg number? Kind regards Darren

I wonder if anyone can help and what my rights are. I took my car for new tyres and tracking doing at kwik fit (Zafira 2.0 DTI). When they inspected the vehicle, they came into the waiting area and told me that the track rod ends needed doing x4 (front inner and outer?), stabilizer links x2, and 2 arms (not quite sure) also needed doing. I asked for a price and they quoted me £508. I said if it needs doing then it should be replaced. TBH, I didn't know what any of these were (apart from tyres and tracking). I spoke to a friend and he said ask for the parts that supposedly needed doing and let me have a look at them. When I showed him the parts that had been replaced, he said only 1 stabilizer link needed doing as their is nothing wrong with anything else that had been replaced. He advised me to get a professional opinion from Vauxhall just to confrim that they should not have been replaced the good parts. Vauxhall confirmed my worst fears and said that these parts should not have been replaced as they look only 12 months old. So they have charged me for work of over £300, that didn't need doing. What can I do about this please? I'll be ringing Kwik Fit head office in the morning and also letting them know that I will be contacting trading standards. Any advice would be helpful