Hi, Thanks for your response. I have just called the collections company (Newman & co) who are now working as Transcom?and after a sheepish hesitation and two minute hold the gentleman told me that they are working on behalf of natwest. Should I trust this response? How would I go about asking for accurate figures so I can understand if a settlement figure given to me is correct? I do greatly appreciate your help Thankyou x

Hi everyone, I need some help with a current PPI claim I have through Natwest credit cards. In February 2013 I decided to check on a credit card ( which had defaulted payments) to see if I had ppi. I am currently making monthly payments to an external company who have acquired the debt, and pay based on personal circumstance. Today I have recieved a letter from the financial ombusment, who have made me a offer with no exact figures of how much ppi I paid as the bank is not admiting liability. This letter also states thy f I have any outstanding debts with the company I will not recieve my claim as it will pay off the outstanding debts. So a few questions; Is there a way around this? I.e should I go to an external company? As I did have the ppi and I wouldn't have gone I to areas if I had of known it was on the card because I could have used it. Should I accept this offer, with no details of how much I paid? Can I make sure the pay me and not Natwest. Thanks X