The lady I spoke to, on the phone, did inform me that there could be a call out charge so she had me do a few things to check whether there was any blockages etc with the shower. I did those checks and it seemed fine. This is the first shower I've ever bought from Triton Showers. I really regret my decision.

I can't post the link to T's and C's but here's a part of it, on the website. "6. Where a call under the terms of guarantee has been booked and the failure is not product related (i.e. scaling and furring, incorrect water pressure, pressure relief device operation or electrical/plumbing installation fault) a charge will be made. A charge will also be issued if nobody is at home when the service engineer calls or adequate parking/permit is not available."

Hello everyone, I am new to the site and would be very grateful if you could assist me with a problem I'm having with 'Triton Showers'. Aplogies if this thread is not in the right section, I couldn't see where else to put it. The issue I'm having is that Triton showers are harassing me by post (and previously by phone too) about paying a £68 call out charge and possibly £30 more on top of that. Early in 2013 I called them up as my shower was having water pressure problems. I spoke to the lady on the phone who asked me to do a couple of things to ensure it wasn't something on my end and that I wouldn't be charged with the call out fee. I did that (checking for blockages etc) and found no problem. The problem had developed only a month or so before I called Triton. The engineer then visited us and was a very rude and unprofessional person. He refused to do anything, saying the shower had been fitted incorrectly. He left quite quickly. Soon (Feb 13) I received a letter from Triton along with a barrage of calls, asking for the £68. I was shocked and have refused to pay anything to the scoundrels. This has dragged on now and I thought maybe the matter had gone under the carpet but at the beginning of this month I received more correspondence from Triton again demanding the call out charges. I have also been told that an additional £30 will be added if i do not pay by tomorrow (9th April 2013.) I am quite concerned at this now as I am an unemployed person at the moment and cannot possibly pay this money. I have tried searching the forums for Triton related problems but haven't been able to find anything particularly relevant. If anyone could assist me I would be very grateful. Thank you. P.S. I have also discussed this with Triton Showers representatives through e-mail and told them how I could not possibly know of an installation problem as I not a qualified professional in this field and that I had the shower installed by professionals. Their latest email back to me today is as follows: "I write further to your most recent email received in our office. May I draw your to your attention to page 14 of the installation guide under plumbing connections that states you must not use plastic fittings and also on the same page where it states compression fittings must be used. In view of these facts, it is cleat that yourself or your installer has not read the instruction booklet and we have therefore charged appropriately". Kind regards Helen Chandler Administration / Warranty Team Leader