I to have had problems with Total Wargamer.Took there free xmas postage offer and placed an order in November, they took immediate payment as they don't keep payment details! And told me no one else can either. Wonderland Models have my payment details and only charge nme when an item is in stock and been dispatched!I then had to wait through several weeks of there 'ticket system' and unanswered phone calls before getting the items.We vowed never to use them again, BUT thought it might hjust be the free postage was the problem - Oh no how wrong!!Currently I have 2 tickets open and am waiting for an order placed 21st Feb, opened ticket 27th Feb, got a reply same day - stock will be in in 48hours.I have replied to ticket wanting my items 4th, 7th, 7th (again), 8th March - No replies and opened a new ticket today.ALL phone calls go unanswered.My advice is stay away from them.Triple Helix sell 40k and have a quick dispatch time and do reply to emails. Stafford Wargames stock X-Wing and I got the items within 36hours of ordering, both do free postage over £10 also and Triple Helix 40k asre discounted.It will soon be my son's birthday and we are short some 40k figures - I am giving them another 24hours and then will be contacting my creit card company. Last time they asked me not too as they get charged an extra £10!