Thanks! Lets see what happens!

Out of curiosity if I had paid on credit card and the credit card company refunded (as you say they are jointly liable) would he keep the money I paid?

oh great, phoned bank and they say it is more complex because I dont have the item... what is that all about??

I want him to suffer so indignity and pain! (metaphorically and maybe, just maybe physically too...)

I'm so angry - it was over £1500! I really want to name and shame on the internet etc... having to really bite my tongue and not hit review sites. I really want to warn people but don't want to jeopardise my case. I cant even begin to articulate how furious I am :-x

Thanks, will do this - didnt realise about chargeback... should I continue with small claims also?

Hi Queensclose, The letter detailed the defects, said i was rejecting the item as i did not believe it was of satisfactory quality under Sales of Goods Act, that I required a full refund. I gave them three days to contact me in order to arrange a full refund and that if they failed to do so I would be left with no option than to take further action. They didnt contact me within the timescales I gave (they had an email address for me) I have also emailed them since submitting the small claims form and advised that if they want to contact me to arrange a refund etc that I would happy to withdraw claim etc... this was a 5 days ago and I have not heard anything since. thanks!

SHould also say that the retailer said I had not entitlement to a refund under the Sales of Goods Act - only a replacement...

Hi guys New here so apologies if this is posted in the wrong area. I purchased an expensive item from a boutique shop on 20/1. When I got the item home and assembled it I noticed a number of defects. I phoned the retailer the next day and explained and said I would return the item on Saturday (26/1) as this was the soonest I could get it to them. (Due to work commitments). When I returned the item the retailer would not give a refund, instead saying that their policy was to replace the item. This I refused as given conisderation to the price paid the item was so expensive that I did not believe the quality was sufficient in any event (it was that bad and THAT expensive!) I explained that I believed I was entitled to a refund under the Sales of Goods Act as the item was not of satisfactory quality. To cut a long story short the exchange resulted in me being "man handled" from the shop, without any refund and the retailer with the item still. I have since written to the retailer to explain that I have rejected the items under the Sales of Goods Act as it was not of satisfactory quality and want a full refund. it really was such poor quality so I am not worried about any debate around what a "reasonable person" argument as given the price etc it was far from perfect. I didnt notice the defect in the shop however didn't inspect the item to any degree - the retailer dismantled the item and packaged it - so would assume that he either a/ didnt notice the defects (I find hard to believe) or b/ chose to ignore them (much more likely in my opinion) (the defects would not have been noticed until came to dismantling or assembling the item) The retailer has ignored my letter / request - I know they received it as I emailed it and also hand delivered a copy directly to the owner of the store (the man that sold the item and refused the refund). I have since, unfortunately had to submit a claim to the small claims court. Given the price of the item I am really worried about losing although I genuinely believe I am in the right.. however given the retailers utter arrogance I am worried that I am missing something and that they have some way out of this and forcing me to accept a replacement (which out of sheer principal I do not want - a/ the craftmanship on the item is poor, as was the replacement he tried to fob me off with - I inspected it very briefly (well part of it as it was in packaging) and it had defects that I pointed out to him at the time - his attitude was "well, you're going to say it has defects because you want a refund" - yes, i do want a refund and yes it does have defects!! b/ he is so arrogant out of principal I dont want him to have my money All advice, views, opinions gratefully received - also if anyone can offer advice or case law to support my case for small claims would be really gratefully received. Thanks and apologies for the long rant! Tim