Hi to all in the fight, thought i would post this thread as i have started to take action and would like to share this with you all.
Requested DPA info on account about mid March, i managed to retrieve 2yrs of statements via internet banking site, the rest i requested from my branch using the standard DPA format. They reponded very quickly with statements however they said that my manual intervention info was sent to another dept to be actioned. Let the 40 days run to 5 days left and wrote a strong reminder. Info was sent from my own branch 2 days later.
Armed with all my info i inputted this into the spreadsheet and low and behold over 4k in charges.
Sent preliminary letter and responce came from Birmingham not my own branch, must have a task force set up from here to deal with us! Letter stated my complaint would be dealt with in 2 weeks. Letter signed by a David Just. Responce was sent within a few days, saying go away our charges are just and transparent no hidden charges you knew this before you signed sort of attitude. i am now sending of LBA letter and we will see what comes back.
Has anyone actually won against these guys and if so how far did you have to go if we can gather some responces we may be able to figure their damage limitation policy, thus giving us the point of folding.
Good luck to you all, and power to the people.