The dining table is sitting outside - my house is too small to store something like whilst they sort this out. They haven't been bothered about it but by pushing they have said now they will pick this up monday. They won't refund the money to the credit card - they say they need to talk to my husband as I placed the order using his card. They were were quick enough to take the money without speaking to him though!! I received a latest email from ARGOS (remember I ordered from Homebase..) who are referring to me by my maiden name (must have been years ago I last ordered from Argos..) After this I rang them and I was on the phone for AN HOUR! At one point I was holding for a manager for 20 MINS!!!! Seriously... So no refund, no replacement shower screen and no compensation. I found an excellent website which gives the names of CEO's so I have emailed the CEO of homebase, Terry Duddy (although I know sometimes they make these names up to serve as codenames...). What can I do???? Any ideas..?

I ordered a shower screen from homebase online, paying for home delivery as unable to fit item in my car. I took a day off work to take delivery of item (as 8am-8pm was the only timescale they could give). A dining room table from Argos was left outside my front door (they didn't even knock). They won't send another shower screen and they won't refund me as I used my husband's credit card - although of course they were quick enough to take the money. Very upsetting dealign with customer services as each time have to wait 24 hours for email response or phone calls take an hour each time. What can I do and what are my legal rights?