Hi BankFodder, Thank you for your reply. The machine was purchased in April 2011. We started to have intermittent tripping of the mains RCD around July 2012. Possibly difficult to prove that it was the washing machine causing this, but we've had no nuisance tripping since it was repaired. So the machine was actually outside of the 12 month warranty period when we had issues. I believe the machine was supplied by John Lewis, but I will have to confirm this with my wife. My case is the fact that the wiring loom had been incorrectly installed at the factory, which meant that it was not routed in such a way as to prevent chaffing on the machine chassis. I think if Hoover Candy Customer Support had been a little more understanding I may have been tempted to back down, we all want a quiet life after all. I guess there are occasions in life when we feel the need to stand up and fight against what we believe to be wrong. Last week I filled my car up with diesel from Asda, as I stood there I thought to myself "137.7 pence per liter, that's really good", then I thought "hang on a minute, that's disgusting", I remember not too long ago when it was 84 pence per liter. We seem to be too accepting of things these days and it's about time we stood up as consumers and gave some of these big profit led corporations a bloody nose. A little bit off track there, but never mind!!

Hi, This is my first post, so hopefully I've put it in the right area. We bought a Hoover WDYN854D washing machine last April. I wanted another Bosch, but they didn't have a washer / drier machine with an 8KG capacity . I was aware of the bad reputation Hoover had earned themselves in the past but thought that they must have got their act together, given the length of time they've had to correct issues within the company. The first sign of any problem was when one of the 32 amp ring main circuit breakers would occasionally trip, also taking out the 63 amp RCD. They would reset ok and we wouldn't have any problems for a week or so. Then one Saturday they both tripped again and when reset we noticed that the washing machine was dead, no display, just a fill valve constantly on. My wife called the Hoover Candy service centre and they sent an engineer out a few days later. He found that a ribbon cable in the wiring loom had been rubbing on the machine chassis and had shorted out. As a consequence the complete wiring loom, controller, display and three valves needed to be replaced. There was no charge for parts, as these are under a five year warranty. There was however a call out fee of £120 for the engineers two visits. We paid the engineer when he had finished the repair. I then sent a letter to Hoover Candy outlining the issue and stating that the problem was caused by an incorrectly routed cable during assembly. I also stated, quite rightly, that the wiring loom is not a wear part. I asked for a refund of the £120 along with re assurance that this issue would not re occur. I received a letter back with the usual nonsense about "striving to give utmost reliability", "continuous quality control procedures", etc. In short, ducking the real issue, which was a machine that had been assembled incorrectly at the factory, necessitating the replacement of most of its electrical components..... good job the parts were under warranty. I sent another letter after this one threatening legal action, I then sent another copy of this letter to them via recorded delivery. To date I have received no reply. I am a qualified electronics / controls engineer and I am quite appalled that a small ribbon cable was carrying enough power to trip a 32 amp breaker.... point 1. I also don't expect a wiring loom to have to be replaced, after all, would anyone expect to have a complete wiring loom on a fourteen month old car replaced? Of course not...... point 2. This may have been a Friday afternoon machine or it might be an inherent design fault, and I really don't care in all honesty. I just can't see why I should have to pay for poor workmanship. So, any feedback would be useful here. Is this a matter for the small claims court, or do I have to take a different route? Hoover Candy, never again