Thanks for the reply, are there any words/phrases I should use in the email? not fit for purpose? 28 days? Yeah that was my thinking too, I think they will be very reluctant to refund me! I bought it on a debit card.

Yes, however it was part built, and the part built items are the ones that are breaking/not working

Hi mate, I am no expert on this, but this may help. The Consumer Protection (Distance Selling) Regulations 2000 This regulation gives you protection when buying item(s) from 'a distance' The regulations say that you: must be given clear information about the goods or services before you buy. This is called pre-purchase information must receive written information after you have bought the goods or services have a right to cancel your order within a seven day cooling-off period have a right to have goods or services provided within 30 days after the order was sent, unless otherwise agreed can get a refund if items aren’t delivered on the agreed delivery date. If no delivery date is given, you can get a refund if items aren’t delivered within 30 days of placing your order have a right to a refund if someone has used your payment card without your permission have a right to keep goods delivered to you that you didn’t ask for. These are called unsolicited goods. Another thing, items bought online must be 'as described' so if the item arrives as 'not described' this is also grounds for a refund If it was me, I would let the payment go through, then write/email the seller saying i dont want it anymore (which I am 99% certain you can do) I (personally) think the threat of 'legal proceedings' are nothing more than a scare tactic on the sellers behalf. I wouldn't worry Again, I am no expert, I may be completely wrong

Hi I bought a bike for £100 on a website specialising in bikes. Everything was fine with the bike, until I used it, things started falling off, breaking, not working as they should. I have not contacted the seller as of yet, as I would like to get some info on where I stand first. On the website, it says "Any item can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt" I understand that (as I have used it, once) i am 'excluded' from this section above, but have I still got a right to refund? I am well within the 28 day period, as I only bought this bike 1st November. If any other info is needed I will be happy to provide. Thanks (I have posted this in another sub forum, however I thought it would be best here, im not trying to spam!)

Hi I bought a bike for £100 on a website specialising in bikes. Everything was fine with the bike, until I used it, things started falling off, breaking, not working as they should. I have not contacted the seller as of yet, as I would like to get some info on where I stand first. On the website, it says "Any item can be returned to us for any reason provided it is returned unused with its original packaging and a valid receipt" I understand that (as I have used it, once) i am 'excluded' from this section above, but have I still got a right to refund? I am well within the 28 day period, as I only bought this bike 1st November. If any other info is needed I will be happy to provide. Thanks