angryatcomet
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Posts
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Joined
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so 2 days ago now i filled in their form online as requested by comet and guess what......no reply. Their customer service continues to shock me! Pathetic
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time to get myself a twitter account!
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unfortunately paid in full on debit card! lesson learned
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thanks for posting to twitter for me. Shall i wait for a response here? i'm not registered with twitter. I am considering taking Comet to court over this. There are many many posts online of Samsung TV's faulty with this exact problem. They are being totally blind to the fact if they claim otherwise. I had hoped that it could be resolved without the fuss of a court appearance however!
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Store is Chippenham, Wiltshire
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understood. thanks for your help
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I seem to remember there only being one white plug in the area where the control unit is, so i disconnected that to test it, and it stopped the remote as well as the problem. If i take a photo of it later do you think you'd be able to point out which part needs disconnecting to enable remote control use?
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thanks for the reply.I've actually already isolated the problem by disconnecting the control unit and the problem stops. Unfortunatly this also means the remote control no longer works either so its not a fix i can live with. Thanks for your suggestions with regards contacting Samsung direct, i think i'll try down this path next as the more i read the more i realise just how bad comet are and how unlikely i am to get some sort of favourable solution.I think i'll put it down to experience and actively tell everyone i know to avoid comet at all costs
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@dx100ukI'd love to, believe me! their customer service has been shockingly bad! I will be avoiding in the future as there are plenty of alternatives to comet around these days. I'm a bit stuck with what to do next though. I showed the local manager a list of around 50 links online where other people have complained about the same problem with Samsung TVs and he just shrugged and said my complaint was with Samsung not them. Short of taking them to small claims, is there much i can do?
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thanks guys,Oops, i thought Hugh Harvey was still current as his name is all over the internet (including some current posts). Thanks for the info on Bob Darke. My letter even though addressed to hugh was replied to from the Directors office so i guess it still gets there.Its starting to sound a lot like chasing Comet is going to be a dead end. Seeing as its a common fault, i don't suppose if anyone knows if you can buy these control assembely's seperately and fit yourself? or how much its likely to cost to get someone else to do it? Even though you pointed out its worked for 18months, thats still a very short time for a brand new TV to last as far as i'm concerned. If anyone has any more advice i'd love to hear it.thanks
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Hi everyone, i hope you can help. I purchased a Samsung TV from comet on 23.02.11. It has developed a fault where the volume goes up and down and switches channels automatically. I've searched Google and I'm not the only one, it seems a fairly common Samsung fault. I went to see the store on 16.08.12 ( year and half after purchase date) and they wanted nothing to do with it. The manager wouldn't even pass on the letter I'd taken in with me, just point blank refused to take it. He said my claim is with Samsung and nothing to do with them. I've written to Hugh Harvey explaining the details and quoting SOGA stating that a TV should be expected to last longer than 18months. Their reply was simply, i can have it inspected for £70 and IF they deem it a manufacturing fault, they'll help out with a discounted repair! Now firstly I'm not sure what they are going to class as a manufacturing fault and this sounds very wooly. And secondly, surely if the TV is faulty, shouldn't it be repaired or replaced FOC? I was going to write back and quote the EU 2 year legislation but after reading on here it doesn't seem worth it as SOGA is deemed to overrule it? What are my options now? I don't want to loose another £70 on their inspection if I'm still going to have to pay to have it fixed. Oh and it was paid with a debit card so no claim there any help much appreciated thanks
