Had a phone call from Mr Thomas, Lloyds have settled full claim + 8% stat interest, no-one said anything about confidentiality so I'll tell the world, overjoyed!!!! He also said they had retained a barrister to represent them who would be attending court tomorrow because "there are other cases". Thank you Jenny have stolen your letter to court seeking delay for 1 week for funds to clear which I'm off to drop in now. Good luck to all remaining on the list - I'll be thinking about you all tomorrow. Koko

Sorry Giveitback I haven't had time - Lloyds hearing on Feb 7th. Will get round to it soon I promise! Koko

Dixie: The AQ MAY not be necessary but don't take my word for it speak to the court. The Court "forgot" to notify me that Lloyds entered a defence back in November and therefore I never received an AQ. They have told me that the AQ isn't necessary as long as I send in the CMIS which I delivered personally last Monday. They're really helpful if you ring them up they'll give you the correct advice. Anyone else: Has anyone settled with Lloyds yet, when I spoke to sechi et al last week they said an offer letter would be with me this week, it hasn't come so just wondered what experiences other people were having. Not panicking I have the court bundle ready to print but as others have said it's such a waste of paper 750+ pages (3 copies). Koko

OK Give, looks like I have some typing to do, no scanner at the mo!

Nope, not heard anything apart from the transfer notification, no defence, no AQ to fill in, nada. I must admit to letting real life take over for the last month, christmas, children and all that. Will ring them tomorrow. Thanks for your speedy reply! Koko

Have been AWOL for a couple of months, lots of normal life interferring with my internet time! Ah well here's an update! Claim Issued 30th Oct 2006 Claim No 6LS10505 Service Acknowledged 7th Nov 2006 Case Transferred to Mercantile Court 7th Nov 06 New Claim No 6LS40694 (but paperwork to tell me this is dated 7th Dec 06) Hearing Date set for 7 Feb 2007 NO DEFENCE HAS BEEN ENTERED So if anyone out there knows where I stand please let me know. I was just about to apply for a judgement due to lack of defence when I received the transfer notification, I guess I should ring the court but am a little afraid of looking stupid! It's now over a month since the deadline for Lloyds to enter a defence. Any thoughts please? (apart from you slacker you should have done this a month ago!). Koko

hello I'm on the list too! 6LS40694

Sorry tired I meant proportionately!

What order they apply your payments to different items is irrelevant. The fact is that the charges are unlawful, they deceived you into paying them, had the charges not been applied, your payments would have reduced your balance further, eg. Statement £100 of which £20 is a charge. You pay £50 and are left with a balance of £50 which they charge interest on. Had they not applied the charge the remaing balance would have been £30 thus accumulating proportionally less interest. Hope this helps. Koko

What time frame did they give in their letter to respond to your complaint fully? Would this be seen as reasonable by a court, if so you could drop them a little letter thanking them for theirs and confirming the date you expect to hear back from them, then they know you haven't gone away, but be wary of pushing too hard in case you're seen as being unreasonable. If they didn't give you a timeframe they should have - according to the FSA (see FSA) rules on complaints procedures in which case you could write and tell them this. The process is more complicated than for unlawful charges as each case of mis-selling will be unique. Hope this helps. Good luck. Koko

I knew my posts were too long everyone fell asleep after the first few lines!!! Me, yes I'm going after ppi. http://www.consumeractiongroup.co.uk/forum/store-cards/31276-koko-marks-spencer.html If PPI was forced on you complain, they aren't allowed to do this, and if you can prove it, ask for it all back plus compound interest. Koko

Thank you so much. I'm already a frequent visitor to the FSA website, I'll reread the FOS one during daylight hours. My first loan was taken our in 1997 then refinanced a further four times. I have the last agreement but not the third which is the one I'm particularly interested in so have already done a cca request (as well as SAR). The terms and conditions on their website now will be different to the ones applied to all my agreements as the FSA so helpfully point out PPI policies before 1995 were unregulated products so I'll have to wait and see what they come up with. I'm lucky in a way as I'm already at the court stage for reclaiming unlawful charges from Lloyds which will give me enough to get into the black anyway. Going after the PPI is a personal thing, I want them to admit they took advantage of me and treated me unfairly so I'm in it for the long haul. Lloyds in particular seem to fight even when it's blantantly obvious to all that they are in the wrong as in your case. They will be in default on Friday if they haven't complied with the CCA requests at which point I will notify them that all my accounts are in dispute, but like my Bank Manager once said to me they really don't care about small people like me, unless you owe them hundreds of thousands or you deposit hundreds of thousands you're off the radar, so I don't think they'll care enough to want to settle they'll just drag me through the process. One question: What made you go down the FOS route instead of taking them straight to court? Koko

Hi Keith Any chance you could post a few more details we're all really interested as there are a few of us just starting out. Good Luck with the FSO. Koko

Hi You can add 8% interest to your claim persuant to s69 etc when you file your court papers. It is payable from the date of the offence (ie the date of each charge to the date you receive the money (not the date you settle your claim). I don't know anything about the scottish system did you pay a fee to file your papers? If so you should ask for this back too. have a read through this http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1777-mjanet-lloyds-unconditionally.html?highlight=confidentiality for confidentiality help. Koko

Oooohhh I'm so jealous I would love a phone call like that! It sounds like they've maybe added PPI without your agreement or something equally sinister which will show up when you see your SAR info. My first question would be "why are M&S so desperate to settle?" My second question would be "how can I come to a mutual agreement without seeing the information they have obviously looked at and decided a mutual agreement is necessary, therefore I don't know why I'm agreeing to it?" OK you can phrase this one a lot better than that but you get the idea yes? Update your thread when you've phoned them - if you suddenly go silent I'll assume you signed a confidentiality agreement. Good luck. Koko

Hi Bach I think this thread might be of help to you. http://www.consumeractiongroup.co.uk/forum/lloyds-bank/25650-reid-lloyds-2-ppi.html Koko

Hi Lucy I see you got moved! Koko

Nathal the short answer is that they saw me coming and rubbed their hands with glee! My first venture into the business world and I let them scare me into taking a policy to cover accident and illness and took the Bank Managers word for it that any existing PPI policies would be cancelled. I was VERY naive and trusting and they exploited that. Thanks to this site I am questioning everything, not for the money, although that's a huge bonus and will get me into the black for the first time in years, more because these people let me believe they were acting in my best interests, they weren't they were trying to make money out of me, I hate that, and I hate the fact that I was so naive to believe in them. Sorry rant over! The separate signature for PPI only came into force in 1995, all my loan agreements pre-date this. When my loans were taken out according to the FSA website PPI was an unregulated product. This is crazy since it was included in an agreement regulated by the Consumer Credit Act 1974. I need to do more reading on this and get my arguments straight before I commit pen to paper. I have a complete statement history for all 5 loan accounts, but the only agreement I can lay my hands on is the latest one, hence the CCA request. The argument for recovering the comp int on the PPI refunded into the wrong account is tenuous at best and I'll drop this if I don't think I can make it stand up, the real one I'm gunning for is the PPI on loan 3. This was either mis-sold (as the Bank Manager also sold me a private policy to cover the same thing - double insured by the same company with their complete knowledge) or clerical error at best/fraud at worst. Although some of this was refunded (and for once into the loan account) I believe that if I'd pushed at the time I would have got it all back plus interest. Just didn't know the right questions to ask! Thank you for taking the time to post I welcome all opinions and help, though I recognised you, how's it going with Open & Direct? Lucy - There are JOYS in half term week? I must be doing something wrong! Koko

In Nov 1997 I got my first proper job after uni and took out a graduate loan to buy a car. Loan 1. Loan 1 £5000 + PPI £718.95 Total Loan amount £5718.95 Term 48 months @ £145.27 Rate 10.08% I made 20 monthly payments then in June 1999 refinanced into loan 2. £270 was credited to my current account which I assume was a refund of the PPI. Loan 2 £5500 (of which £3720.89 from loan 1) +PPI £638.84 Total Loan Amount £6138.84 Term 24 months @ £281.81 Rate 9.5% In April 2000 I became self employed and opened a sole trader account. My business manager advised me that it was particularly hard to claim on a PPI policy when self employed and sold me an accident and illness protection policy through Royal Sun Alliance which started in July 2000. I tried to cancel the PPI on my credit and store card at this time (see other threads). I made 16 monthly payments altogether on loan 2 then in Sept 2000 refinanced into loan 3. £65.15 was credited to my current account which says it was PPI refund. Loan 3 £6000 (of which £2133.93 From loan 2) +PPI £1373.52 !!!!! This loan was NOT supposed to have PPI on it! Total Loan Amount £7373.52 Term 60 months @ £168.52 Rate 13% I made 10 monthly payments altogether on loan 3 then in June 2001 refinanced into loan 4. £844.80 was credited to loan 3 before it was paid up. Loan 4 £8700 (of which £5644.16 From loan 3) +PPI £NIL after an argument with Bank Manager as it shouldn’t have been on loan 3 Total Loan Amount £8700 Term 60 months @ £198.91 Rate 13% I made 5 monthly payments altogether on loan 4 then in Dec 2001 rang up and asked why I was paying such a high interest rate and would they do something about it or I’d take my business elsewhere. They offered 9.6% there and then over the phone which I accepted and hence loan 5. Loan 5 £8300 (of which £8172.14 From loan 4) +PPI £NIL after similar argument with Bank Manager Total Loan Amount £8300 Term 60 months @ £174.73 Rate 9.6% 1. Loan 3 should not have had PPI on it at all, this was either a mis-sold policy or added on after I signed the agreement so going after £528.72 (£1373.52 - £844.80 Refund) Plus £364.9 Compound interest to date still accruing. Plus £ 142.12 the compound interest on the total PPI charge before the refund. 2. The PPI refunds from loans 1, & 2 were credited to my current account not knocked off the balance of the loan before transfer is this normal? Did I agree to this? The effect of this is that although I received refunds, Lloyds have forced me to pay compound interest on those amounts ever since (£307.41 and £70.76 respectively). 3. Also going to check the amounts of these refunds as loan 2’s refund seems very low, I realise that PPI is front loaded but even so. Where do I stand with statute of limitations on this is it different from the unlawful charges routine I’m becoming familiar with? 2 and 3 are perhaps taking it a bit too far but I’m so angry at them for taking advantage of me! All comments gratefully received.

Fantastic, a separate forum for PPI just when I was wondering where to post this! Sent CCA request and a slightly reworded SAR 21/10/06. I have had a loan with Lloyds since 1997 which has been refinanced 4 times giving a total of 5 loan agreements. The first 3 had ppi on them which I'm looking at disputing (in particular the 3rd agreement). The 5th agreement is due to end next month but I'm way behind on payments. I'm already at the court stage with Lloyds on my current accounts for unlawful charges which will clear my overdrafts and the 5th loan. I have all the statements from each of the 5 agreements, but only the latest actual loan agreement which didn't have PPI on it. Anybody got a copy of the t and c's for Lloyds loan PPI I could have a read of I'd be grateful, particularly the early redemption clauses. The next post sets out the details of my complaint. Sorry it's so long winded but there was so much information to put down at once. Koko

Had a reply today from M & S. Thank you for your recent letter which I acknowledge on behalf of the Customer Relations Team. I hope to respond to your complaint within the next ten working days. I apologise for any inconvenience caused. I am also obliged to let you know of Marks & Spencer Money's complaint handling procedures and I enclose a copy of our "How we can help you" leaflet that sets out the relevant details for you. Once again thank you for taking the time to write. I am only sorry it has been necessary for you to do so. Well she couldn't have been more polite but even so the deadline for the SAR runs out on Monday! I haven't formally made a complaint yet unless you count complaining that they haven't fulfilled their obligations under the D P Act! Need to have a think about my response. Might just wait the 10 days and see what they come up with. Uuummmmm. Koko

Or a DVD of a crackling fire place ...

Thanks GaryH just what I needed to hear! Thinking calming thoughts, waves gently rolling up a sandy beach etc.

We've never spoken directly so you have no idea how much you've helped me but you have, enourmously, and for that I thank you. Like everyone else I'm very sad to see you go but understand and wish you well. Koko

OK. I filed the N1 at court on Monday 23rd and it's now Saturday 28th and I haven't heard anything. I thought from reading other people's threadsI would have had my copy of the claim form back and a date by which Lloyds had to acknowledge pretty much by return of post. Notice of Issue I believe it's called. Is it just that it's faster if you use MCOL which obviously I didn't? Am I being too impatient? Is this just first time nerves? Does anyone have any valium? Koko